Dermatology Front Desk: Patient Experience & Scheduling

Riverchase-Dermatology; Fort Myers (FL); On-site; USD 51,577,000 - 59,314,000; Full time

Job summary

AQUA Dermatology is seeking a Front Desk Receptionist for its Fort Myers, FL office. This full-time clerical role greets patients, schedules appointments, checks in/out, and handles patient registrations and payments with a focus on exceptional customer service.

Responsibilities include answering calls, coordinating patient flow with clinical staff, verifying benefits, and maintaining a well-stocked, organized reception area. 1–2 years medical reception preferred; HS diploma required.

Qualifications

• Greeting and check-in/out of patients.
• Registering new patients and updating demographics.
• Verifying patient benefits with insurance providers.

Responsibilities

• Adheres to mission, credo, service goals and provides exceptional customer service.
• Greet and welcome patients on arrival.
• Register patients and collect documentation for treatment and payments.
• Answer the phone with proper etiquette and direct calls as needed.
• Coordinate patient flow with clinical staff and manage arrivals.
• Maintain stocked office supplies and monitor equipment.
• Learn products and maintain inventory of items.
• Ensure a positive patient experience through service practices.
• Keep reception area clean and organized.
• Work in a team to complete tasks.

Skills

Customer service

Phone etiquette

Appointment scheduling

Education

High School diploma or equivalent

Job description

AQUA Dermatology is seeking a Front Desk Receptionist for its Fort Myers, FL office. This full-time clerical role greets patients, schedules appointments, checks in/out, and handles patient registrations and payments with a focus on exceptional customer service.

Responsibilities include answering calls, coordinating patient flow with clinical staff, verifying benefits, and maintaining a well-stocked, organized reception area. 1–2 years medical reception preferred; HS diploma required.