Front Desk Receptionist

Boys and Girls Club of the Colorado River; Fort Mohave (AZ); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

Boys and Girls Clubs of the Colorado River, Bullhead City Unit, seeks a Front Desk Receptionist who will greet members, parents, and visitors, answer phones, clock members in/out, and handle payments to help create a welcoming, organized club experience.

The role supports the club's mission with friendly, professional service, data entry into the membership system, and essential clerical duties. Must be dependable, team-oriented, and able to pass background and drug screening.

Formación

• High school diploma or GED plus related work experience.
• Ability to plan and coordinate multiple tasks.
• Knowledge of the Club's mission, programs, and resources.
• Excellent verbal and written communication skills.
• Background check and drug screen required.

Responsabilidades

• Greets all members, parents, and visitors in a professional and customer-service oriented manner.
• Answers incoming telephone calls, determines the purpose of calls, and takes messages or transfers calls as needed.
• Accurately clocks members in and out as they arrive and depart for the day.
• Receives payments and issues receipts for payments.
• Cultivates a positive working relationship with staff, members, and parents/guardians.
• Keeps the front desk area clean, maintained, and attractive.
• Organizes and enters data into the membership database.
• Performs other clerical duties as needed, including filing, photocopying, and collating.

Conocimientos

Verbal and written communication

Customer service oriented

Task coordination

Club programs knowledge

Background check + drug test

Educación

High school diploma or GED

Descripción del empleo

Position Summary

The Front Desk Receptionist is responsible for upholding a professional demeanor in all aspects of the front desk operations at the Boys & Girls Clubs of the Colorado River, Bullhead City Unit. The overall goal of this position is to help provide an Optimal Club Environment—a safe, positive, and fun environment for youth ages 5 to 16. This role serves as the first point of contact for members, parents, and visitors, and plays a key part in creating a welcoming and well-organized Club experience.

Primary Duties and Responsibilities

• Greets all members, parents, and visitors in a professional and customer-service oriented manner
• Answers incoming telephone calls, determines the purpose of calls, and takes messages and/or transfers calls to the appropriate personnel; may assist the community with questions related to the Club and/or thrift store
• Accurately clocks members in and out as they arrive and leave for the day
• Receives payments and accurately issues receipts for payments
• Cultivates a positive working relationship with staff, members, and parents/guardians
• Ensures that the front desk area is clean, well-maintained, and attractive
• Organizes and enters data into the membership database
• Performs other clerical duties as needed, such as filing, photocopying, and collating
• Performs other responsibilities as determined by the Unit Director or Executive Staff

Skills and Knowledge Required

• High school graduate or G.E.D. equivalent, plus meaningful work experience closely related to the tasks of the job
• Ability to plan and coordinate multiple and varied tasks
• Knowledge of the Club’s mission, programs, and resources
• Excellent verbal and written communication skills
• Strong customer service attitude
• Successful completion of a background check and drug test screening is required

Personal Characteristics

The Front Desk Receptionist is expected to be:

• Dependable – more reliable than spontaneous
• People-Oriented – enjoys positively interacting with people, both staff and Club members
• Adaptable/Flexible – enjoys work that requires frequent shifts in direction
• Passionate – cares about working with youth
• Self-Motivated – able to achieve goals independently
• Energetic – enjoys a fast-paced work environment

Compensation

This is an hourly, non-exempt position with a starting pay rate of $15.15 per hour.

Boys & Girls Clubs of the Colorado River is an equal opportunity employer.