Front Desk Receptionist

Riverchase Dermatology; Florida; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision after 30 days

10 days PTO with increase to 15 days

401(k) after 90 days

Discounts on services

Job summary

Riverchase Dermatology is seeking a Front Desk Receptionist to join our Pembroke Pines location. The role focuses on greeting patients, scheduling appointments, verifying demographics, and handling payments, while coordinating with clinical staff to ensure smooth patient flow.

The ideal candidate will have 1–2 years of medical reception experience, strong customer service skills, and a professional phone demeanor.

Qualifications

• High School diploma or equivalent is required.
• 1–2 years of Medical Reception experience is preferred.

Responsibilities

• Greets and welcomes patients at arrival and manages patient check-in/out.
• Answers phones with proper etiquette and directs calls as needed.
• Registers new patients and updates demographics; collects documentation and processes payments.
• Facilitates patient flow by notifying clinical staff of arrival and delays.
• Maintains orderly reception area and stocked supplies; participates in team tasks.

Skills

Customer service

Phone etiquette

Scheduling

Teamwork

Education

High School diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Receptionist

Pembroke Pines Full Time Clerical Pembroke Pines, FL, US

Riverchase Dermatology, an AQUA Dermatology portfolio practice , is Florida’s largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care and radiation oncology.

Front Desk Receptionists are the first point of the administrative contact for patients in the office; performing a variety of office functions such as greeting, scheduling, and checking patients in and out for their appointments.

Essential Functions

• Adheres to the Our Mission Statement, Credo, Service Goals, and Values always provide exceptional customer service.
• Greetings and welcomes patients as they arrive for their appointments.
• Register new patients and update existing patient demographics by ensuring the collection of all necessary documentation for treatment and accurately collect and apply to payments of services and products.
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette; directs calls as necessary.
• Facilitate patient flow by notifying the clinical staff of patient arrival, being aware of delays, and communicating with patients and clinical staff, checking patients in and out for their appointments.
• Keeps office supplies adequately stocked by anticipating inventory needs and monitoring office equipment.
• Learn new products and maintain an accurate inventory of all items.
• Ensures a positive experience for each patient through excellent customer service practices.
• Verifies patient health benefits with approved health care companies.
• Sends out and receives medical records and referrals for patient care.
• Keeps the reception area clean and organized.
• Works in a team environment to accomplish common tasks in a collegial manner.

Our Benefits Include:

• Medical, Dental, and Vision are available after 30 days of hire
• Short-term disability and life insurance, and many ancillary options.
• 10 days of PTO with an increase to 15 days upon completing 1st year
• 401 (k) available after 90 days of hire
• Excellent growth and advancement opportunities
• Discounts on services

Required Education and Experience

• High School diploma or equivalent
• 1-to 2 years of Medical Reception experience is preferred

Founded in 1998, AQUA Dermatology is the Southeast’s premier dermatology practice with over 100 locations throughout Florida, Georgia and Alabama. Our established practices and experienced physicians offer patients the most quality outcomes and exceptional patience. From common rashes to skin cancer treatments, plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise!