Lead Front Desk

Riverchase Dermatology; Naples (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k)

Dental insurance

Vision insurance

Life insurance

Generous paid time off

Employee discounts

Job summary

Riverchase Dermatology in Naples, FL, seeks a Lead Front Desk to supervise front office operations at our busy cosmetic/medical practice. You’ll ensure smooth daily workflow, train staff, handle patient check-in/out, insurance verification, and payments.

The role demands excellent customer service, strong communication, medical terminology knowledge, HIPAA/OSHA compliance, and the ability to lead a team in a high-volume environment. Two years in a medical office preferred.

Qualifications

• Education as listed: high school diploma required; associate degree preferred.
• 2+ years in a medical office environment; cosmetic or hospitality background considered.

Responsibilities

• Lead front desk team and supervise daily operations.
• Ensure accurate check-in/out, insurance verification, and payments.
• Maintain knowledge of contracted insurance plans and Medicare rules.
• Monitor front office workflow and staff allocations.
• Provide excellent customer service to patients and representatives.
• Support Office Manager with medical records and demographics entry.

Skills

Customer service

Verbal & written comms

Medical terminology

HIPAA knowledge

OSHA knowledge

Multi-tasking

Team leadership

Education

High School Diploma

Two-year college degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Lead Front Desk

Full Time Clerical Naples, FL, US

4 days ago Requisition ID: 5771

Riverchase Dermatology, an AQUA Dermatology portfolio practice, is Florida's largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care and radiation oncology. Founded in 1998, AQUA Dermatology is the Southeast's premier dermatology practice with over 100 locations throughout Alabama, Florida and Georgia. Our established practices and experienced physicians offer patients the most quality outcomes and an exceptional patient experience. From common rashes to skin cancer treatments, plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise.

What are we looking for in a Front Desk Lead?

The Front Line Supervisor oversees, performs, and ensures the smooth daily operations of assigned clinic location(s) to include supervision of front office team members; may be required to supplement front office operations as needed.

Front Desk Lead Primary Duties:

• Support the team daily, which serves as the patient’s first contact, as Front Office Lead and Supervisor.
• Participate as a working supervisor, completing tasks as needed to assure that all charges and payments are entered correctly and timely.
• Responsible for knowledge of all contracted insurance plans.
• Understand and consistently comply with Medicare regulations.
• Monitors flow of front office staff, including allocation to various duties ensuring that all tasks are completed in a timely and efficient manner and providing coverage as necessary.
• Ensures that the PSR team is providing excellent customer service to all patients and representatives associated with the office.
• Assist Office Manager with medical records.
• Oversees and performs the accurate entry and verification of patient demographic and insurance information.
• Oversees the collection of monies deemed patient responsibility, including co-pays, deductibles and cosmetic services.
• Assist with the end of day batch balance and deposits.

Front Desk Lead Skills and Qualities:

• Excellent Customer Service Skills and experience.
• Above average verbal and written communication skills.
• Medical Terminology knowledge.
• Knowledge of HIPAA standards and requirements.
• Knowledge of OSHA and Safety standards.
• Ability to multi-task in a high volume office environment.
• Ability to lead a team to success, while being a great role model.

Education and Experience:

• High School Diploma required; Two-year college degree preferred
• 2 or more years of experience in medical office environment, previous experience in cosmetic or hospitality may be considered.

Our Benefits Package Includes:

• Competitive pay
• 401(k)
• Health insurance
• Dental, Vision, and Life insurance
• Generous paid time off
• Ancillary benefits
• Employee discounts on services and products