Front Desk Receptionist

Rock Dental Brands; Dickson (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Complimentary orthodontic treatment

Generous PTO and holidays

401(k) plan

Job summary

Rock Dental Brands is seeking a Front Desk Receptionist in Dickson, TN. The role focuses on welcoming patients, managing scheduling, and maintaining accurate records to support a smooth patient experience.

You will collaborate with doctors, assistants, and leadership to keep operations flowing and ensure each patient leaves happier than they arrived. Experience in customer-facing roles is preferred.

Qualifications

• High School Diploma or equivalent.
• 2+ years of administrative or customer-facing office experience preferred.
• Comfortable with basic computer navigation and digital recordkeeping.

Responsibilities

• Greet patients with a warm smile and answer calls.
• Manage patient scheduling and confirmations.
• Maintain dental health records and verify insurance eligibility.
• Assist with light housekeeping and monitor office stock levels.

Skills

Customer service

Verbal communication

Multitasking

Bilingual Spanish

Education

High School Diploma

Tools

Basic computer navigation

Digital recordkeeping

Job description

## Front Desk ReceptionistApplylocations: Dickson, TNtime type: Full timeposted on: Posted Todayjob requisition id: JR102376It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Amazing smiles start right at the front door! As our Front Desk Receptionist, you are the face of our practice and the spark behind our patient experience. Partnering closely with our doctors, clinical assistants, and leadership team, you’ll set a welcoming vibe, keep practice flow running smoothly, and ensure every patient leaves happier than when they arrived. If you bring positive energy, love making real connections, and thrive in a supportive, team-first environment, we would love to meet you!**What You’ll Do (Your Impact)*** **Deliver 5-Star Customer Service:** Greet patients with a warm smile, answer calls, and make everyone feel right at home from the moment they walk in.* **Keep Schedule & Operations Moving:** Manage seamless patient scheduling and appointment confirmations to ensure our doctors and clinical team can maximize patient care time.* **Manage Patient Accounts & Records:** Maintain accurate dental health records, handle insurance eligibility checks, and keep patient accounts up to date.* **Support Practice Excellence:** Pitch in with light general housekeeping and help monitor office stock levels so the team always has what it needs to succeed.**What We’re Looking For*** **A Kind, Positive Presence:** Genuinely friendly, respectful, and passionate about helping people transform their smiles.* **Strong Communicator:** Clear, warm verbal and written communication skills (bilingual Spanish skills are a great plus, but all great communicators are encouraged to apply!).* **Master Multitasker:** Highly organized, detail-oriented, and skilled at managing time effectively in a fast-paced environment.* **Team Player & Problem Solver:** Resourceful, open to growth and constructive feedback, and proactive in anticipating doctor, team, and patient needs.**Qualifications*** High School Diploma or equivalent.* 2+ years of administrative or customer-facing office experience preferred.* Comfortable with basic computer navigation and digital recordkeeping.**Why You’ll Love Working With Us (Total Rewards)**We believe in taking care of the people who take care of our patients. When you join Burr Orthodontics, you’re joining a winning culture that encourages growth, celebrates teamwork, and genuinely wants to see you succeed.* **Support You Professionally:** Competitive pay, clear career growth pathways, and a talented, motivated team that supports one another every day.* **Support Your Health & Well-being:** Flexible healthcare and insurance plans, an Employee Assistance Program (EAP), and **complimentary orthodontic treatment** for you and your family!* **Work-Life Balance:** Generous paid time off (PTO) and paid holiday pay so you can rest and recharge.* **Plan for Your Future:** Industry-leading 401(k) retirement plan with company matching contributions.### About UsAt Rock Dental Brands, we believe that every team member shares the most important job, because whether directly or indirectly, we are all crucial to the patient journey. We are a unified team with a commonly held desire to give patients positive, uplifting experiences that they will want to share with others.Our team members are committed to continuous learning. A valued-voice for both our patients and practices, our clinical teams enjoy a rewarding career, complete with educational and growth opportunities, flexibility and financial stability. We invest in our people to further their knowledge and improve our patients’ experiences.We may be a bit biased, but we think it’s one of the best companies to work for. We truly value our team members. We challenge them daily and celebrate their successes. What really sets us apart from most other jobs is the opportunity to work together as a team, to truly make a difference in our patients’ lives, and to help create smiles that will last a lifetime. We take great pride in our company’s culture because it’s so rich and deeply embedded in everything we do.