Front Desk Receptionist

FHLB Des Moines; East Dickson (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Employee Assistance Program (EAP)

401(k) with company match

Job summary

Burr Orthodontics is seeking a friendly Front Desk Receptionist to be the face of our practice. You will greet patients, answer calls, and help ensure a smooth patient flow by coordinating appointments and confirmations.

You’ll maintain accurate records, check insurance eligibility, and support the team with light housekeeping and stock monitoring. We value positive energy, strong communication, and teamwork in a fast-paced, patient‑focused environment.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to multitask in a fast-paced office environment.
• Positive, respectful presence and teamwork.
• Bilingual Spanish skills are a plus, not required.

Responsibilities

• Greet patients with a warm smile, answer calls, and make everyone feel at home.
• Manage scheduling and appointment confirmations to keep doctors and team productive.
• Maintain dental records, check insurance eligibility, and keep accounts up to date.
• Assist with light housekeeping and monitor office stock to support the team.

Skills

Strong Communicator

Multitasking

Team Player

Bilingual Spanish (bonus)

Education

High School Diploma or equivalent

Tools

Digital recordkeeping

Basic computer navigation

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Amazing smiles start right at the front door! As our Front Desk Receptionist, you are the face of our practice and the spark behind our patient experience. Partnering closely with our doctors, clinical assistants, and leadership team, you’ll set a welcoming vibe, keep practice flow running smoothly, and ensure every patient leaves happier than when they arrived. If you bring positive energy, love making real connections, and thrive in a supportive, team-first environment, we would love to meet you!What You’ll Do (Your Impact)Deliver 5-Star Customer Service: Greet patients with a warm smile, answer calls, and make everyone feel right at home from the moment they walk in.Keep Schedule & Operations Moving: Manage seamless patient scheduling and appointment confirmations to ensure our doctors and clinical team can maximize patient care time.Manage Patient Accounts & Records: Maintain accurate dental health records, handle insurance eligibility checks, and keep patient accounts up to date.Support Practice Excellence: Pitch in with light general housekeeping and help monitor office stock levels so the team always has what it needs to succeed.What We’re Looking ForA Kind, Positive Presence: Genuinely friendly, respectful, and passionate about helping people transform their smiles.Strong Communicator: Clear, warm verbal and written communication skills (bilingual Spanish skills are a great plus, but all great communicators are encouraged to apply!).Master Multitasker: Highly organized, detail-oriented, and skilled at managing time effectively in a fast-paced environment.Team Player & Problem Solver: Resourceful, open to growth and constructive feedback, and proactive in anticipating doctor, team, and patient needs.QualificationsHigh School Diploma or equivalent.2+ years of administrative or customer-facing office experience preferred.Comfortable with basic computer navigation and digital recordkeeping.Why You’ll Love Working With Us (Total Rewards)We believe in taking care of the people who take care of our patients. When you join Burr Orthodontics, you’re joining a winning culture that encourages growth, celebrates teamwork, and genuinely wants to see you succeed.Support You Professionally: Competitive pay, clear career growth pathways, and a talented, motivated team that supports one another every day.Support Your Health & Well-being: Flexible healthcare and insurance plans, an Employee Assistance Program (EAP), and complimentary orthodontic treatment for you and your family!Work-Life Balance: Generous paid time off (PTO) and paid holiday pay so you can rest and recharge.Plan for Your Future: Industry-leading 401(k) retirement plan with company matching contributions.