Front Desk Receptionist

A Safe Haven; Chicago (IL); On-site; USD 40,000 - 52,000; Full time

Job summary

A Safe Haven is seeking a Front Desk Receptionist in Chicago. This entry-level role involves answering calls, greeting visitors, and maintaining a secure environment. Candidates must possess a high school diploma and demonstrate strong communication and multitasking skills, with a preference for bilingual abilities.

Qualifications

• High school diploma or GED required.
• Computer skills in QuickBooks, Excel, and Outlook.
• Bilingual in English/Spanish preferred.

Responsibilities

• Answer incoming calls and direct them to appropriate staff.
• Greet visitors and maintain security protocols.
• Manage and route mail and packages.

Skills

Communication

Multitasking

Detail-oriented

Interpersonal skills

Problem Solving

Bilingual (English/Spanish)

Education

High school diploma or GED

Tools

QuickBooks

Excel

Outlook

Job description

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SUMMARY: This position is responsible for ensuring all incoming calls are answered and facility visitors are greeted and directed as needed.

Duties And Responsibilities

• Answers incoming telephone calls, determines purpose of caller(s), and forwards calls to appropriate staff member or department.
• Takes and delivers messages or transfers calls to voice mail when appropriate staff are unavailable.
• Answers questions about organization and provides callers with address, directions, and other information.
• Maintains client confidentiality by not disclosing or affirming client whereabouts or presence at facility.
• Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Receives, sorts, and routes mail, packages delivers and related items to staff and clients.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Ensures front desk remains stocked with necessary supplies.
• Files and stores documents as needed.
• Performs other related duties as assigned by management.
  
  

Qualifications

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Computer skills required: Accounting Software (QuickBooks); Internet Software; Spreadsheet Software (Excel); and Electronic Mail Software (Outlook); and typing skills (30wpm).
• Other skills required:
• Aptitude for working in a process oriented, detail focused atmosphere.
• Excellent interpersonal, oral, and written communication skills.
• Ability to professionally communicate both internally and externally.
• Ability to work independently.
• Adapt well to change.
• Multitask and prioritize responsibilities.
• Bilingual English/Spanish preferred.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to apply common sense understanding to carry out detailed written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Other

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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