Front Desk Receptionist

Four Seasons; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free Medical, Dental and Vision after

Room nights at Four Seasons Worldwide

Employee meals provided

Discounted parking Downtown Austin

Job summary

Four Seasons Hotel Austin is seeking a Front Desk Agent to join our Rooms Team. You will welcome guests, handle check-in and check-out, and be the friendly first point of contact for inquiries. We value teamwork and a guest-centric approach in a luxury setting.

The role requires 1–2 years of front desk or front office experience, knowledge of Opera preferred, and US work authorization. Weekend/evening availability is expected in our 24/7 operation.

Qualifications

• Knowledge of Opera preferred.
• 1–2 years’ experience as Front Desk Receptionist or in Front Office preferred.
• Working knowledge of hotel operations.
• Ability to multitask on several items at once.
• Work authorization in the United States.

Responsibilities

• Deliver the best Rooms experience to guests and ensure smooth check-in/check-out.
• Serve as the first and last impression of the hotel and assist guests with inquiries.
• Collaborate with other departments to ensure guest satisfaction.

Skills

Front desk experience

Multitasking

Operations knowledge

Tools

Opera PMS

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Austin’s particular brand of cool is evident in every detail of our lakeside retreat, as unique as the city itself. Poised in the heart of downtown— on the banks of Lady Bird Lake, the Hotel offers a convenient escape for those looking to explore Austin’s iconic happenings from a secluded oasis. Offering 286 total guest rooms and suites, two award-winning dining outlets (Ciclo and Live Oak), a luxury spa, and 17,121 sq. ft. (1,591 m2) of event space, we remain one of Austin’s first and longest-standing luxury hotels. Guests come for our legendary service and well-appointed accommodations and then return for our exciting seasonal activations and ever-evolving food and beverage offerings.

About The Role

Four Seasons Hotel Austin is seeking a Front Desk Agent to join our dynamic Rooms Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

What You Will Do

Are you excited about delivering the best Rooms experience to our guests? This position may be the perfect fit for you! The Front Desk Agent is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience, starting with the check in and check out process. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggestions and concerns.

What You Bring

• Knowledge of Opera preferred.
• One to two years’ experience working as a Front Desk Receptionist or within Front Office preferred.
• Working knowledge of hotel operations.
• Ability to multi-task on several items at once.
• Work authorization in the United States.

What we offer:

Learn About Our Amazing Benefits!

COMPLIMENTARY

• FREE Medical, Dental and Vision Insurance after 30 days!!!
• Room night stays at Four Seasons Worldwide
• Employee meals prepared by the Four Seasons Culinary Team
• Dry cleaning and alteration of employee uniforms
• Parking in Downtown Austin during work shifts

DISCOUNTED

• Discounted public transportation options
• Four Seasons beds and bedding
• Gold’s Gym membership

Additional

• Vacation, Sick, Twelve (12) Paid Holidays
• 401k participation with a company matching program
• 100% Company-Paid Parental Leave
• Growth opportunities within Four Seasons

Schedule & Hours

As our hotel is open 24/7, 365 days a year, we expect our Front Desk Receptionists to be flexible in working mornings, evenings, weekends and holidays.

The greatest strength of Four Seasons is the diversity of our people. Celebrating diversity ensures a strong culture as we build on our foundation of the Golden Rule. The Four Seasons culture journey is continuing to grow with our Diversity, Inclusion and Belonging focus.

Four Seasons is an Equal Opportunity, Affirmporative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal