Front Desk Receptionist

Serenity Mental Health Centers; Alexandria (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Serenity Mental Health Centers is seeking a Front Desk Receptionist to greet visitors, manage check-in, answer calls, and ensure a welcoming environment. You will support daily operations using scheduling software and essential office tools, while maintaining privacy and professional standards.

The ideal candidate has 1+ year in fast-paced, service-oriented roles, a High School Diploma or GED, and a positive, team-oriented attitude.

Qualifications

• 1+ year of experience in fast-paced, service-oriented roles.
• High School Diploma or GED.
• Calm energy, attention to detail, and strong teamwork.

Responsibilities

• Greet visitors and guests with warmth and professionalism.
• Update and verify visitor information with every interaction.
• Assist with forms and answer general questions.
• Build rapport with visitors - remembering their names, stories, and preferences.
• Maintain a clean, calm, and welcoming front area.
• Use scheduling software and office tech efficiently.
• Help out wherever needed - we're a collaborative team.

Skills

Calm energy

Attention to detail

Multitasking

Privacy & confidentiality

Customer service

Education

High School Diploma or GED

Tools

Scheduling software

Office software/tech

Job description

Front Desk Receptionist

Ifyou'veever considered a career in a service-driven industry butweren'tsure where to start, this is your sign.We're redefining what it means to create positive, lasting experiences for everyone who walks through our doors.

No Industry Experience? No Problem!

We're not looking for resumes filled with specialized knowledge - we're looking for energy, enthusiasm, and people who know how to connect with others. If you can stay focused, work efficiently, and genuinely engage with people, you're exactly the kind of person we need. We'll teach you the specifics - just bring your dedication, positive attitude, and commitment to doing meaningful work.

The Role: Front Desk Receptionist

As the Front Desk Receptionist, you'll be the first friendly face visitors see when they arrive. You'll keep everything running smoothly, from checking people in to answering calls and making sure everyone feels welcome, heard, and supported.

WhatYou’llDo

• Greet visitors and guests with warmth and professionalism
• Update and verify visitor information with every interaction
• Assist with forms and answer general questions
• Build rapport with visitors - remembering their names, stories, and preferences
• Maintain a clean, calm, and welcoming front area
• Use scheduling software and office tech efficiently
• Help out wherever needed - we're a collaborative team

What You Need

• Calm energy, attention to detail, and a strong team spirit
• Ability to multitask and stay organized in a busy environment
• Comfortable using digital tools like email, scheduling systems, and databases
• A strong sense of privacy and confidentiality (or willingness to learn)
• 1+ year of experience in fast-paced, service-oriented roles
• High School Diploma or GED

WhyYou’llLove It

• A consistent schedule: 3 days/week (13-hour shifts)
• Fulfillment - make a real difference for others by providing outstanding service
• Room to grow - with clear career paths and skill-building opportunities
• Paid time off - 10 PTO days (15 after first year) + 10 paid holidays
• Excellent health, dental, and vision coverage - we cover 90%
• We help youplan for the futurewith a 401k plan
• Earn rewards for referring great people to our team

Who We Are

We're committed to delivering exceptional experiences and innovative solutions. By combining the latest technology with a people-first approach, we help our visitors improve their lives in ways that matter.

We are an Equal Opportunity Employer - ifyou’requalified, we want you on our team. This position requires a successful criminal background check and drug screening upon hire.