Front Desk Reception Agent

Snowmass Club; Snowmass Village (CO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

Paid Time Off & Sick Pay

401(k)

Housing assistance

Employee discounts

Free on-site parking

Meal, golf, tennis, and gym usage

Job summary

Snowmass Club is seeking a Front Desk Receptionist for the Residences team in Snowmass Village, CO. You will provide a warm welcome to owners and guests, handle registrations, and support daily residence operations with a high level of discretion and accuracy.

Ideal candidates will excel in hospitality, communication, and teamwork in a fast-paced club environment, maintaining professional conduct and supporting cross-department collaboration to ensure guest satisfaction.

Qualifications

• Strong interpersonal and communication skills essential.
• Exceptional customer service and hospitality abilities.
• Ability to anticipate guest needs and respond proactively.

Responsibilities

• Greet owners and guests with a warm, personalized welcome.
• Register guests and manage check-ins/check-outs with accuracy.
• Coordinate with Housekeeping, Engineering, and other departments for occupancy readiness.
• Maintain front desk and lobby area in a neat, professional state; monitor room status updates.
• Operate room key system and front-office equipment; process mail and packages as needed.

Skills

Interpersonal skills

Hospitality

Communication

Attention to detail

Discretion

Tools

Front desk software

Job description

Front Desk Receptionist Location: Snowmass Club | Snowmass Village, CO Reports To: Residences Director Supervises: None Classification: Non-ExemptAre you passionate about hospitality and creating memorable experiences for owners, guests, and members? Do you have strong interpersonal skills, attention to detail, and the ability to anticipate needs before they arise?Snowmass Club is looking for a Residences Front Desk team member who brings professionalism, exceptional hospitality, strong communication skills, and a commitment to delivering personalized service. What Guides UsOUR MISSION – Inspire lasting memories and meaningful connections with all the comforts of homeOUR VISION – To be the Club of choice for work & playOUR VALUES – Y.E.S. You Elevate Service – Excellence lives in the details We Are One Team – Support each other and win together Be A Host – Anticipate needs and create belonging Embrace the Adventure – Stay curious and keep improving What You’ll Do Leadership & HospitalityPromote a positive work culture and encourage teamworkDemonstrate professionalism and serve as a role model for exceptional hospitality standardsProvide guidance and support to colleagues to help ensure consistent guest serviceLead by example by anticipating guest needs and resolving concerns professionallyMaintain the highest level of discretion and confidentiality when handling guest and member information Guest Services & Front Desk OperationsRegister owners and guests while providing a warm, personalized welcomeAccommodate special requests whenever possible while maintaining accuracy and attention to detailMonitor room status information and communicate updates to the appropriate departmentsCoordinate with Housekeeping and Engineering regarding check-outs, late check-outs, early check-ins, special requests, and part-day roomsComplete final inspections of residences to ensure units are clean, properly prepared, and all items are in working orderMaintain knowledge of residence locations, parking options, room types, club facilities, and amenitiesAssist with pre-arrival preparations to ensure residences and amenities are ready for occupancy Technology & Front Desk SystemsOperate the room key system and front-office equipment, including telephones, printers, and computer systemsFollow proper credit, cash, checking, and cash-handling policies and proceduresProcess mail, packages, and messages accurately and efficientlyFollow proper telephone etiquette, including a professional tone, clear communication, and prompt responsesOperate and troubleshoot guest-use equipment, including PlayStation and Xbox consoles, arcade games, shuffleboard, air hockey tables, vending machines, and other recreational equipmentAssist members and guests with equipment questions or issues as neededFollow established procedures for issuing and closing safe deposit boxes Guest Experience & Club KnowledgeMaintain current knowledge of daily club activities, events, and meetingsProvide accurate information regarding club facilities, amenities, services, and activitiesUse suggestive selling techniques to promote club services and enhance the guest experienceAnticipate guest needs and provide proactive recommendations to improve their overall experienceReport unusual occurrences, concerns, or special requests to the Residences Director Communication & TeamworkCommunicate effectively with all Club departments to ensure seamless service and guest satisfactionWork closely with Golf, Tennis, Restaurants, Spa & Fitness, Accounting, Human Resources, Housekeeping, Engineering, Bell Stand, Concierge, Marketing and Communications, and other departmentsMaintain strong communication between departments regarding guest needs, residence status, and special requestsMaintain the cleanliness and neatness of the front desk and lobby areasConduct regular visual checks and coordinate with Housekeeping or Engineering when additional attention is needed Safety & Additional ResponsibilitiesDemonstrate knowledge of and ability to perform required roles during emergency situationsPerform other appropriate tasks as assigned by the Residences Training and Development Specialist or Residences DirectorProvide proactive recommendations to the Residences Director and management for improving guest experiences and front desk operationsQualifications What You BringStrong interpersonal and communication skillsExceptional customer service and hospitality skillsStrong attention to detail and organizational abilitiesAbility to anticipate guest needs and respond appropriatelyAbility to remain professional and composed when working under pressureAbility to maintain discretion and confidentialityAbility to work effectively both independently and as part of a teamAbility to operate computers, telephones, front-office systems, and other technologyAbility to work a flexible schedule, including weekends and holidays, as required Physical Requirements & Work EnvironmentAbility to stand and walk for extended periodsFrequent bending, reaching, lifting, and carrying as requiredAbility to operate computers, telephones, printers, and other front-office equipmentAbility to move throughout residences, front desk, lobby, and Club facilities as neededAbility to work in a fast-paced hospitality environment while maintaining a professional demeanor Why You’ll Love It HereFull-Time Benefits IncludeHealth, Dental, Vision, Life Insurance, Paid Time Off, and Sick PayAll Employees EnjoyPotential Housing401(k)60% Discount on RFTA Bus PassesRestaurant & Retail DiscountsFree On-Site ParkingEmployee Meal, Golf, Tennis, and Gym UsageEmployee Wellness Programs Additional InformationThis job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Additional duties may be assigned as needed.