Front Desk PT - Courtyard Fort Worth Alliance

Coury Hospitality; Fort Worth (TX); On-site; USD 27,000 - 36,000; Full time

Job summary

Coury Hospitality in Fort Worth, TX seeks a friendly Front Desk Clerk to welcome guests, check them in, and provide information about hotel services. You will handle registrations, assist with check-out, and support shuttle operations as needed.

A positive attitude and strong communication skills are essential to deliver outstanding guest experiences. Responsibilities include promoting hotel amenities, resolving guest issues, handling payments, and maintaining knowledge of hotel offerings and

Qualifications

• Ability to clearly and pleasantly communicate in English with guests and staff.
• Strong customer-relations skills and a commitment to guest satisfaction.
• Ability to handle difficult guests with professionalism.
• Professional appearance and demeanor.
• Knowledge of computer keyboard and printer operation.

Responsibilities

• Greet guests and visitors and register them efficiently.
• Assist with guest check-in/check-out and cash handling following procedures.
• Promote hotel services and amenities and provide information.
• Drive the hotel shuttle when required.
• Maintain knowledge of hotel rates, promotions, and operations.
• Support front office and related staff and ensure teamwork.
• Handle lost and found items and report issues to management.

Skills

Customer service

Communication

English proficiency

Cashier experience

Multi-tasking

Professional appearance

Hotel knowledge

Under pressure

Punctuality

Area knowledge

Computer/keyboard operation

Safety awareness

Job description

DEPARTMENT: Front Office
REPORTS TO: Front Office Manager
STATUS: Non-Exempt

POSITION SUMMARY:

This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.

RESPONSIBILITIES:

• Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. Perform all duties toward the goal of maximizing guest service.
• Must be willing and able to drive the hotel shuttle during scheduled shifts when business needs require.
• Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.
• Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs.
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
• Accommodate room changes expediently.
• Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance.
• Acquaint guests with city attractions, community events and nearby areas of interest.
• Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction.
• Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.
• Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.
• Responsible for proper key control and other security measures.
• Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment.
• Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all co-curators with professional respect.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Properly handle lost and found items.
• Report accidents, injuries, and any unsafe conditions to Management and Maintenance.
• Report all maintenance issues for guest satisfaction.
• Report to work wearing the required uniform and meeting professional grooming standards.
• Maintain confidentiality of all guests and hotel information
• Perform other duties as assigned.
• Actively participate in ongoing training.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone.
• Strong customer-relations skills with a total commitment to guest satisfaction. Must be a 'people-person' who thrives on public contact.
• Ability to deal with guests when they are angry or upset.
• Professional appearance and demeanor.
• Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
• Previous cashier experience/ Basic accounting skills.
• Ability to work quickly and thoroughly when under pressure.
• Knowledge of hotel facilities and features.
• Ability to attend to more than one task at a time.
• Ability to maintain excellent attendance and punctuality.
• Knowledge of area and surrounding communities.

EXPERIENCE:

• - Customer Service experience preferred.

PHYSICAL DEMANDS:

• - Must be able to stand for long periods of time.
• - May include crowded office setting or “close quarters”.
• - General office environment with limited physical activity.

This job description is not an exclusive or exhaustive list of all job functions that a Curator in this position may be asked to perform from time to time.