Front Desk Practice Assistant - Patient Care & Scheduling

Beth Israel Lahey Health, Inc.; Brookline (MA); On-site; USD 27,552 - 37,084; Full time

Job summary

Beth Israel Lahey Health, Inc. is looking for a Front Desk Practice Assistant in Brookline, MA. This role involves greeting patients, managing appointments, and ensuring a courteous service experience. The ideal candidate will be bilingual in English and Spanish and have a strong customer service background.

Applicants should have a high school diploma or GED, with relevant medical assistant certification preferred. This full-time position offers a pay range of $20.00 - $26.92 per hour, depending on experience and qualifications.

Qualifications

• 1-3 years related work experience required.
• Experience with computer systems required, including web-based applications.
• Ability to communicate clearly and effectively in written and spoken English.

Responsibilities

• Greet patients and visitors courteously.
• Perform check-in, registration and scheduling.
• Monitor patient flow and resolve issues as needed.
• Maintain a clean and welcoming reception area.
• Ensure translation services are provided for Spanish-speaking patients.

Skills

Fluent in English and Spanish

Customer service skills

Communication skills

Knowledge of medical terminology

Computer literacy

Education

High School diploma or GED

Medical Admin Assistant Certificate

Tools

Microsoft Office Suite

Job description

Beth Israel Lahey Health, Inc. is looking for a Front Desk Practice Assistant in Brookline, MA. This role involves greeting patients, managing appointments, and ensuring a courteous service experience. The ideal candidate will be bilingual in English and Spanish and have a strong customer service background.

Applicants should have a high school diploma or GED, with relevant medical assistant certification preferred. This full-time position offers a pay range of $20.00 - $26.92 per hour, depending on experience and qualifications.