Front Desk Patient Services Representative

Master Center for Addiction Medicine; Richmond (VA); On-site; USD 20,000 - 29,000; Full time

Job summary

Master Center for Addiction Medicine in Richmond, VA seeks a full-time Front Desk receptionist to be part of our caring, patient-centered team. The role supports intake, scheduling, insurance verification, and front-desk operations.

This position is Monday through Friday, 8:15 am to 5:00 pm, with pay starting at $18+ per hour, depending on experience. Join us to help patients access compassionate addiction treatment.

A positive attitude, reliable attendance, and strong communication are essential.

Qualifications

• 1 year of customer service experience.
• Excellent communication and interpersonal skills.

Responsibilities

• Answering and responding to phone calls
• Referring new patients to intake
• Scheduling and confirming appointments
• Verify Insurance and enter structured data
• Scanning documents to patient’s medical records
• Checking patients in and out
• Collecting co-pays, deductibles, co insurances, and past due balances
• Providing excellent customer service to patients, employees, and vendors
• Additional responsibilities may include providing support for some of the Medical Assistant duties
• Other projects and duties as assigned

Skills

Customer service

Job description

Become a member of our collaborative team of caring and compassionate professionals at Master Center for Addiction Medicine and you will be joining the field of comprehensive outpatient addiction medicine treatment, one of the fastest growing fields of medicine today.

Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment center based in Richmond, Virginia. We are growing and opening new locations and we are looking for talented individuals to grow our team, as well! Our approach to addiction is comprehensive, evidence-based and individualized drawing on every tool that has been proven effective: medical treatment, education, psychiatry, professional counseling, testing/monitoring and peer support services. Our aim is not just to treat patients but to heal them - by helping each one find his or her way to lifelong recovery.

This position is Monday through Friday, 8:15 am to 5:00 pm.
Pay Rate is $18+ an hour based on experience.

Job Type: Full time

FRONT DESK DUTIES AND RESPONSIBILITIES:

• Answering and responding to phone calls
• Referring new patients to intake
• Scheduling and confirming appointments
• Verify Insurance and enter structured data
• Scanning documents to patient’s medical records
• Checking patients in and out
• Collecting co-pays, deductibles, co insurances, and past due balances
• Providing excellent customer service to patients, employees, and vendors
• Additional responsibilities may include providing support for some of the Medical Assistant duties
• Other projects and duties as assigned

MINIMUM QUALIFICATIONS:

1 year of customer service experience