Front Desk Patient Services Coordinator

Arizona Center for Cancer Care; Surprise (AZ); On-site; USD 32,000 - 43,000; Full time

Job summary

Arizona Center for Cancer Care in Surprise, AZ seeks a Patient Service Representative to greet patients, register encounters, and maintain front office operations. You will manage check-in/out, schedule appointments in the EMR, and handle calls with professionalism while coordinating with physicians and staff.

Qualifications include a high school diploma, experience in a medical office, and knowledge of medical terminology. Training in medical secretarial programs is preferred.

Qualifications

• High school diploma or equivalent required.
• One year medical office experience preferred.
• Knowledge of medical terminology preferred.
• Completion of a recognized medical secretarial program preferred.
• Word processing and computer experience required.
• Must have previous electronic medical records experience.
• Answer multi-line phones with professionalism.

Responsibilities

• Greets and registers all incoming patients professionally.
• Handles incoming and outgoing communications with patients and staff.
• Schedules patient appointments in EMR according to SOP.
• Obtains complete demographic and insurance information during registration.
• Documents all patient encounters in the EMR.
• Collects on patient accounts and/or co-payments daily.
• Responds to patient inquiries regarding insurance or billing questions.
• Manages telephone calls, messages, and referrals to physicians.
• Maintains and restocks assigned workstation and equipment.

Skills

Customer service

Phone etiquette

Communication

Team player

Organizational skills

Education

High school diploma or equivalent

Medical secretarial program

Word processing/computer experience

Tools

EMR (Electronic Medical Records)

Job description

Arizona Center for Cancer Care in Surprise, AZ seeks a Patient Service Representative to greet patients, register encounters, and maintain front office operations. You will manage check-in/out, schedule appointments in the EMR, and handle calls with professionalism while coordinating with physicians and staff.

Qualifications include a high school diploma, experience in a medical office, and knowledge of medical terminology. Training in medical secretarial programs is preferred.