Front Desk Patient Registration (PRN) – Compassionate Care

r1rcm; Hancock Township (MI); On-site; USD 22,000 - 29,000; Part time

Job summary

R1 is seeking a Customer Service Representative - Patient Registration for LifePoint Portage Hospital in Michigan. The role focuses on fast, compassionate access to care, greeting patients, and gathering essential information across several computer systems.

You will handle check-in duties, answer calls, verify insurance, and assist with cost estimates, all while supporting a smooth patient flow and coordinated care with nurses and physicians.

Qualifications

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

R1 is seeking a Customer Service Representative - Patient Registration for LifePoint Portage Hospital in Michigan. The role focuses on fast, compassionate access to care, greeting patients, and gathering essential information across several computer systems.

You will handle check-in duties, answer calls, verify insurance, and assist with cost estimates, all while supporting a smooth patient flow and coordinated care with nurses and physicians.