Front Desk Patient Registrar

Prisma Health Urgent Care by Wellstreet; Streetsboro (OH); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Life-Work Balance

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid Time Off

Holidays

Employee Assistance Program

Professional Growth

Résumé du poste

University Hospitals Urgent Care is seeking a Patient Service Representative to greet patients, verify insurance, and manage front-office operations in a fast-paced healthcare setting. You will handle documentation, patient inquiries, and billing support while ensuring a welcoming, efficient experience for every visitor.

The role emphasizes accuracy, teamwork, and adherence to HIPAA/OSHA regulations, with a 3-day/12-hour shift schedule and opportunities for professional growth within the network.

Qualifications

• High school diploma or equivalent; Medical Administrative Assistant certificate is a plus.
• 1+ year of experience in a medical office or healthcare setting preferred.
• Experience using Electronic Medical Records (EMR) software, EPIC preferred.
• Ability to work 12-hour shifts, including some weekends and holidays.
• Team player with proactive, patient-focused service.

Responsabilités

• Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring care and comfort.
• Patient and Business Documentation: Maintain confidentiality while collecting and organizing patient and business documents.
• Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide payment policies and billing/collection information.
• Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency about costs.
• Collaborative Support: Assist the practice manager, providers, and staff to ensure smooth daily operations.
• Compliance: Ensure HIPAA and OSHA standards are followed in documentation and processes.
• Administrative Duties: Perform office procedures and operate medical equipment.
• Quality Assurance: Ensure compliance with quality programs and laboratory requirements.
• Travel Requirement: Travel to other University Hospitals Urgent Care locations as needed.

Connaissances

Strong communication

Attention to detail

Multitask

Formation

High school diploma or equivalent

Medical Administrative Assistant certificate

Outils

EPIC

Description du poste

University Hospitals Urgent Care - Deliver Exceptional Patient Care with Purpose

Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join University Hospitals Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.

As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.

Why You'll Love Working Here:

• LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – No overnight shifts, so you can prioritize both your career and personal life!


• Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more


• Paid Time Off & Holidays: Recharge and take care of yourself


• 401K with Company Match: Plan for your future


• Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives


• Professional Growth: Leadership opportunities & professional development

Key Responsibilities:

• Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.


• Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.


• Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.


• Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.


• Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.


• Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.


• Administrative Duties: Perform office procedures and general administrative tasks; proficiently operate office medical equipment.


• Quality Assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.


• Travel Requirement: Support staffing and operational needs by traveling to other University Hospitals Urgent Care locations as required.

Required Qualifications:

• Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus


• Experience: 1+ year of experience in a medical office or healthcare setting preferred


• Skills: Strong communication, attention to detail, and ability to multitask in a busy environment


• Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred


• Flexibility: Ability to work 12-hour shifts, including some weekends and holidays


• Team Player: A proactive, friendly, and patient-focused approach to service

At University Hospitals Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you’re looking for a career where your contributions truly matter, be part of something bigger!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.