Front Desk & Patient Experience Specialist

AQUA Dermatology; Dothan (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

AQUA Dermatology in Dothan, AL is seeking a Front Desk Receptionist to greet patients, schedule appointments, and check patients in and out, serving as the first point of contact in our office.

The role emphasizes excellent customer service, accurate data entry, and coordination with clinical staff to maintain smooth patient flow. A High School diploma and 1–2 years of medical reception experience are preferred; training is provided, with opportunities for growth within AQUA Dermatology.

Qualifications

• High School diploma or equivalent
• 1- 2 years of Medical Reception experience is preferred

Responsibilities

• Greet and welcome patients as they arrive for their appointments
• Register new patients and update existing patient demographics by ensuring collection of all necessary documentation for treatment, and accurately collect and apply payments for services and products
• Answer the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
• Facilitates patient flow by notifying clinical staff of patient arrivals, monitoring delays, and communicating with patients and clinical staff
• Keeps office supplies adequately stocked by anticipating inventory needs and monitoring office equipment
• Learns new products and maintains an accurate inventory of all items
• Ensures a positive experience for each patient through excellent customer service practices
• Sends out and receives medical records and referrals for patient care
• Keeps the reception area clean and organized

Job description

AQUA Dermatology in Dothan, AL is seeking a Front Desk Receptionist to greet patients, schedule appointments, and check patients in and out, serving as the first point of contact in our office.

The role emphasizes excellent customer service, accurate data entry, and coordination with clinical staff to maintain smooth patient flow. A High School diploma and 1–2 years of medical reception experience are preferred; training is provided, with opportunities for growth within AQUA Dermatology.