Front Desk/Patient Care Coordinator

Expedition Pediatric Dentistry and Orthodontics; Springfield (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Expedition Pediatric Dentistry & Orthodontics seeks a Front Desk/Patient Care Coordinator for its Missouri locations. This engaging role involves managing patient interactions, scheduling appointments, and supporting the dental team in a vibrant, child-friendly environment. Ideal candidates will have customer service experience, preferably in healthcare, and strong communication skills.

Benefits

Competitive salaries

Excellent benefits packages

Flexible work hours

Qualifications

• Experience in healthcare customer service preferred, especially in Pediatric Dentistry.
• Knowledge of dental terminology and insurance processes beneficial.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Greet and welcome patients professionally.
• Schedule and confirm patient appointments efficiently.
• Process payments and update patient insurance information.

Skills

Customer service experience

Communication skills

Interpersonal skills

Organizational skills

Job description

We are looking to hire a Front Desk/ Patient Care Coordinator who is excited about a fun and rewarding career in the Pediatric Dentistry & Orthodontics field. This position will support our three Southwest Missouri offices in Springfield, Nixa, and Republic in our Pediatric Dentistry front office. Monday-Friday 8am to 5pm.

WHO WE ARE:

At Expedition Pediatric Dentistry & Orthodontics, our dual specialty integrated care model positions us as a leader in both pediatric dentistry and orthodontics. We offer a distinctive blend of personalized care, a child-friendly environment, and advanced treatment options tailored specifically for young patients. With three locations across Southwest Missouri, we prioritize creating a welcoming and comforting atmosphere, featuring vibrant decor, interactive play areas, and staff trained in child psychology to alleviate dental anxieties.

Visit our website:https://expeditiondental.com/to learn more

WHO WE ARE LOOKING FOR:

• Proven experience in a customer service or administrative role, preferably in a healthcare setting (Pediatric Dentistry experience a plus!).
• Strong communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes is beneficial.
• Ability to multitask, stay organized, and work in a fast-paced environment.

RESPONSIBILITIES:

• Greet and welcome patients in a friendly and professional manner.
• Answer phone calls, emails, and inquiries promptly, addressing patient concerns and questions.
• Schedule and confirm patient appointments efficiently, considering dentist availability and treatment requirements.
• Coordinate and manage the dental appointment calendar to optimize the daily schedule.
• Verify and update patient insurance information.
• Collect and process payments for services rendered.
• Provide patients with information on treatment costs, insurance coverage, and payment options.
• Collaborate with dental staff to coordinate patient care and address any scheduling conflicts.
• Maintain a clean and organized reception area.
• Address patient concerns and complaints professionally and promptly.
• Collaborate with the dental team to find solutions to patient issues.

We offer a fun and fast-paced work environment with flexible work hours, competitive salaries, and excellent benefits packages. New grads welcome!

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