Front Desk - Part Time

City of Springdale; Springdale (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

City of Springdale seeks a Front Desk Clerk to greet visitors and answer calls at the Parks and Recreation front office. You will direct inquiries, assist with registrations for sports and memberships, and maintain the front desk and lobby in a friendly, organized manner.

Regular duties include handling inquiries, balancing the register, and coordinating with internal departments. Proficiency with Microsoft Office and reliable attendance are essential.

Qualifications

• High school diploma or relevant experience.
• Proficient with telephones, PC, and Microsoft Office.
• Ability to use internal and external resources for routine tasks and special projects.
• Ability to establish and maintain effective working relationships with management and staff.

Responsibilities

• Provide excellent customer service to internal and external customers and maintain positive relationships.
• Answer phone calls and redirect to the appropriate person; record complaints and provide assistance.
• Receive incoming mail and packages and route them to the correct recipients.
• Coordinate communication between departments and staff.
• Assist with registrations, bookings for programs, memberships, rentals, and supplies.
• Check in members and maintain the member database.
• Maintain a clean front desk and lobby area for a welcoming atmosphere.
• Enforce department rules to ensure a safe, orderly environment.
• Balance the cash register at the end of shifts.
• May be required to work weekends for events and tournaments.
• Perform daily tasks such as cleaning and inventory as assigned.

Skills

Customer service

Telephone skills

Microsoft Office

Data entry

Record keeping

Communication

Education

High school diploma

Relevant experience

Tools

Microsoft Office

Job description

Description

The incumbent is the first impression of the Parks and Recreation Department. The job at the front office is to receive customers, clients or any visitor who comes to the organization in an appropriate way and direct them properly. The job of the people working at the front desk is to answer calls made to the organization and render services for the same; and any other duties as assigned.

Job Duties

• Provide good customer service to both internal and external customers; maintain positive and effective working relationships with other City employees (especially members of their own team), and have regular and reliable attendance that is non-disruptive.
• Answer phone calls and redirect them to the concerned people effectively; record complaints, problems, queries and providing suitable answers and assistance for the same.
• Receive postal, courier packages addressed to the employees of the organization and sending them to the addressed person correctly.
• Coordinate the communication between employees of different departments.
• Schedule practices for sports as called in; assist with registrations for sports, pavilions, memberships, rentals, and trash bags.
• Check in members and maintain member database.
• Maintain a clean front desk and lobby to provide a pleasant atmosphere for patrons.
• Enforcing and interpreting Recreation Center rules to provide a safe, orderly, and family-friendly environment for all patrons.
• Responsible for closing out and balancing register.
• May be required to work weekends for special program events and tournaments.
• Complete daily tasks as assigned, such as cleaning, inventory, etc.
• Perform other duties as required or assigned.

Minimum Qualifications

• High school diploma, or relevant experience.
• Must be proficient in the use of telephones, personal computer, and Microsoft Office.
• Ability to utilize both internal and external resources to obtain information and data necessary to carry out routine assignments and special projects.
• Must have ability to establish and maintain effective working relationships with management and staff.

Supplemental Information

Must successfully pass criminal background check, including but not limited to convictions, guilty pleas, or no contest pleas to violent offenses, theft offenses, and offenses against children.