Front Desk Operations Supervisor

Iyengar Yoga Institute of New York; New York (NY); On-site; USD 60,000 - 80,000; Part time

Job summary

The Iyengar Yoga Institute of New York is seeking a Front Desk Operations Supervisor to manage front desk activities, provide exceptional customer service, and support administrative tasks in a vibrant educational environment. This part-time role offers a chance to enhance Iyengar Yoga studies while contributing significantly to community building.

Benefits

2 complimentary classes per week

Complimentary workshops taught by in-house Faculty

30% off all new merchandise

Access to the Institute Library

Qualifications

• High proficiency in MindBody Software, Zoom, and G-suite.
• Outstanding customer service skills.
• Friendly, welcoming, and professional demeanor.

Responsibilities

• Oversee the front desk staff and tasks in person, 5 days per week.
• Train new front desk staff and manage scheduling.
• Address customer service requests and ensure operational standards.

Skills

Customer service

MindBody Software

Zoom

G-suite

Job description

1 week ago Be among the first 25 applicants

Founded in 1987, the Iyengar Yoga Association of Greater New York (IYAGNY) is a vibrant and thriving non-profit educational organization. The Association serves more than 1,100 Members throughout our three-state region of New York, New Jersey and Pennsylvania. The Association offers more than 85 daily classes per week including four free classes and also offers special educational opportunities through workshops, special series and events.

The Association’s Mission is threefold:

• To inspire and enable progressive lifelong learning and practice in the art, science, and philosophy of Iyengar Yoga

• To develop, nurture, and offer teaching of the highest standards

• To build and support a community of practitioners within the three-state region of our charter

The Association has recently moved back to its former location at 150 W 22nd street and is looking to rebuild and strengthen its vibrant community even more in 2025 and beyond and the Operations Associates will be integral to these plans. This is an important hire for the organization and is a tremendous opportunity for impacting the lives of more than 2000 individuals who take class with us every month. We look forward to building on the work done in the last 35+ years to make IYAGNY a well known and trusted resource supporting the health and wellbeing of thousands of individuals in the Tri-state area and beyond.

Position Summary

The Front Desk Operations Supervisor is a great role for an enthusiastic Iyengar Yoga student who is looking to further their Iyengar Yoga studies while supporting a non-profit through customer service and administrative acumen. A wonderful opportunity for someone who enjoys building community, cultivating a team, and playing an active role in supporting an organization that improves the lives of others.

Job Title: Front Desk Operations Supervisor

Rate: $20 / hour + 2 complimentary classes / week

Status: Standard 30 hours / week 5 days/week + Ad hoc shift coverage.

Schedule: Standard Thursday - Monday

Reports To: Operations Manager

FRONT DESK OPERATIONS SUPERVISOR

Front Desk Job Responsibilities

• Be the primary face of the Front Desk Operations
• Oversee the front desk staff & tasks in person, 5 days per week
• Make and update the front desk schedule, propose ideas for improvement
• Point person for any call-outs, shift substitutions, shift swaps, and time off requests (unpaid and PFL)
• Support front desk team in allocating coverage and cover shifts where no staff coverage is available, implement and cover scheduled lunch breaks on applicable shifts
• Check in students, answer the phone, maintain the general inquiry email inbox
• Be the primary owner of the info email inbox and phone by tending to customer service requests in a timely manner, partner with the team on issues
• Train new front desk staff and partner with other Operations Associate on training the Front Desk Work Study students
• Resolve any MindBody issues by researching answers in MindBody, using MindBody Support resources, or via Google search
• Ensure accuracy of customer payments/refunds including cash payments
• Assist Faculty with any Zoom or tech issues in the classrooms
• Propose projects for downtimes for Front Desk Associates who work during gaps in the class schedule
• Compile and outline a complete training for new employees based on pre-existing documents
• Write and organize SOP’s and guides in the Google Drive for the front desk area of the Institute
• Liaise with Management on Front Desk topics, meet weekly with Operations Manager
• Keep an eye on the greater space at large, beyond the desk, to ensure all is running smoothly and up to standard.

Requirements:

High proficiency in MindBody Software, Zoom, G-suite. Computer skills & hardware knowledge of both Mac and PC. Outstanding customer service skills reflected both verbally and in writing. Friendly, welcoming, and professional.

2 complimentary classes per week + complimentary Sunday workshops taught by in-house Faculty at the Iyengar Institute. 30% off all new merchandise. NYPSL as outlined by state guidelines. Access to the Institute Library.

To Apply:

Please email an attachment pdf of your cover letter + resume to [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Wellness and Fitness Services

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