Front Desk Operations Manager

Driftwood Hospitality Management; Hilton Head Island (SC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management’s Front Office Manager is responsible for all aspects of the Front Desk, coordinating activities and resolving guest complaints, reservation and room assignment requests.

This role requires leadership, strong English communication, and hands-on supervision of front desk staff to ensure guest satisfaction, efficient operations, and daily revenue awareness.

Qualifications

• Bachelor's degree or equivalent education or experience is required.
• Excellent verbal and written English communication skills are required.
• Must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency.

Responsibilities

• Lead the Front Office to achieve guest satisfaction and smooth check-in/check-out procedures.
• Train and supervise front desk staff; recruit and select qualified candidates with the GM.
• Monitor daily revenue, rates, and inventory in the property management system.
• Prepare weekly staff schedules and address performance issues.
• Resolve guest complaints and ensure impeccable guest care and service quality.
• Collaborate with General Manager and corporate training for action plans to improve satisfaction.

Skills

English communication

Cash handling

MS Office and Excel

Education

Bachelor's degree or equivalent

Job description

Driftwood Hospitality Management’s Front Office Manager is responsible for all aspects of the Front Desk, coordinating activities and resolving guest complaints, reservation and room assignment requests.

This role requires leadership, strong English communication, and hands-on supervision of front desk staff to ensure guest satisfaction, efficient operations, and daily revenue awareness.