Front Desk Operations

Alts; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Full benefits

Growth opportunities

Job summary

Alteration Specialists (Alts) is seeking a Front Desk Operations Representative for an in-person role at our Roslyn, NY studio. You will handle front desk duties, client check-ins, payments, and coordination with tailoring teams.

You will manage bookings, respond to calls and emails, support office administration, and help ensure smooth store operations and a positive customer experience. This is an entry-level to early-career role with growth potential.

Qualifications

• Experience in customer service roles is preferred.
• Desirable experience in fashion or communications management.
• Interest in fashion and sustainability is desirable.

Responsibilities

• Maintain a professional, warm office environment.
• Greet clients, manage check-ins, pickups and payments.
• Answer inbound calls and manage client bookings.
• Provide quick, on-brand communication across emails, calls, and in-person.
• Record and report consumer feedback and issues; contribute to solutions.
• Ensure QC checkpoints for garments entering/leaving the studio.

Skills

Customer service

Communication

Organization

Problem solving

Attention to detail

Job description

Front Desk Operations Coordinator — New York, NY

Alteration Specialists (Alts) is looking for a Front Desk Operations Representative. This role involves responding to phone calls and emails, office management and administration, internal and external communication, and creative problem solving. This is a client-facing, in-person role at our Roslyn, NY location. The position can be full-time or part-time. We offer competitive pay, full benefits, and opportunities for growth.

Responsibilities

Front Desk – Office Management

• Maintain a professional, warm, welcoming office environment
• Greet all clients, manage check-ins, pickups and payments
• Answer inbound calls to the Alteration Specialists Studio
• Manage all client bookings and appointments
• Process new transactions and ensure internal reporting is correct
• Order, track, and manage office inventory, supplies, and purchases
• Tag, distribute, and deliver outsourced garments as needed
• Manage the flow of fitting room processes and appointments

Customer Service

• Provide quick, warm, on-brand communication across emails, calls, and in-person interactions
• Offer thoughtful and authentic recommendations based on customer needs
• Engage with customers in a thoughtful, professional manner
• Collect, organize, and track consumer feedback and day-to-day issues; report to the team
• Contribute ideas to company policies to enhance the customer experience

Operations

• Ensure QC checkpoints in front operations are met for each garment entering or leaving the studio
• Ensure tickets are properly created and processed through the garment’s life cycle
• Record and document all RFAs, refunds, and other process failures; propose solutions to improve operational efficiency

Attributes

• You are warm, compassionate, and empathetic, with a calming demeanor and the ability to build trust with ease
• You are a skilled communicator, a good listener, and an effective speaker and writer who handles sensitive information with discretion
• You are mission-driven, motivated to help change the fashion industry toward sustainability, and a strong ambassador for the cause
• You are systematic and highly organized, enjoying order and checking items off your list
• You are detail-oriented and take pride in a polished workflow
• You are thoughtful, anticipating the needs of the tailoring team and clients, and proactively contributing to a supportive environment
• You have professional integrity and take ownership of your work, seeking help when needed and pursuing growth

Experience

• Experience in customer service roles is preferred
• Prior experience in the fashion industry and communications management is desirable
• Interest or experience in fashion and sustainability is desirable, with knowledge of garment construction

This is an entry-level/early career role.

Why the Role is Compelling

As a Front Desk Operations member at Alts, you will play a critical role in the store’s success and contribute to a positive shopping experience for customers. You will work with a dynamic team, refine organizational and customer service skills, and grow your career in retail. This role offers opportunities for advancement as the brand expands, including potential promotion to a full-time Studio Experience Coordinator with a raise.

You will be part of a close-knit tailoring and operations team within a growing, multi-studio operation that aims to disrupt the fashion industry, with opportunities for rapid career growth as the brand expands.

Alts is committed to hiring and rewarding top talent. We value hard work, dedication, and ongoing development. As part of the team, you will receive competitive compensation, benefits, and ongoing opportunities for personal and professional growth.