Front Desk & Office Coordinator - Calm, Caring Reception

Personal Healthcare Management LLC; Town of Ghent (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Personal Healthcare Management LLC is seeking a receptionist for our facility in Ghent, NY. You will manage front desk duties, screen visitors, answer calls, and coordinate daily office tasks.

The role requires clear communication, strong organization, and empathy when assisting residents and families. The position offers stable hours, a supportive benefits package, and opportunities for professional growth in a long-term care setting. Competitive compensation is provided.

Qualifications

• High school diploma or equivalent.
• Receptionist or administrative experience preferred in medical/long-term care.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and basic computer skills.
• The ability to operate a multi-line phone system.
• A positive, empathetic, and professional attitude.
• Exceptional organizational skills and attention to detail.
• The ability to multitask and remain calm in a fast-paced environment.
• Compassion and sensitivity when interacting with residents and family members.

Responsibilities

• Ensure all persons entering and exiting the facility have authorization to do so.
• Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
• Perform general office duties such as ordering supplies and maintaining records management systems.
• Prepare invoices, reports, memos, letters, and other documents, using word processing, spreadsheet, database, and/or presentation software, as requested
• Sort and route incoming mail, answer correspondence, and prepare outgoing mail.
• Greet visitors and determine nature and purpose of visit, direct them to specific destinations or the appropriate persons according to their needs.
• Complete word processing and clerical assignments with review of the assignee.(Filing, typing copying)
• Obtain, review and apply new information to Resident Room Listing, Department Notifications, and Department Directory.
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Ensure no personal calls are relayed directly to personnel during his/her work hours unless it is an emergency
• Route emergency calls appropriately.
• Make copies of correspondence and other printed material.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
• Beep individuals to inform them of telephone calls, using beeper and interoffice communication equipment.
• If the receptionist needs to leave the front desk at any time then s/he needs to have appropriate coverage in place.
• All other duties as assigned.

Job description

Personal Healthcare Management LLC is seeking a receptionist for our facility in Ghent, NY. You will manage front desk duties, screen visitors, answer calls, and coordinate daily office tasks.

The role requires clear communication, strong organization, and empathy when assisting residents and families. The position offers stable hours, a supportive benefits package, and opportunities for professional growth in a long-term care setting. Competitive compensation is provided.