Front Desk/Night Auditor - Hotel

Courtyard by Marriott High Point; High Point (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Marriott Employee Discount program

Paid vacation time

Health Insurance for full-time team members

Job summary

Courtyard by Marriott High Point is looking for a Front Desk Agent to provide exceptional customer service and maintain guest satisfaction. Responsibilities include checking guests in and out, handling inquiries, and ensuring the front desk area is clean and well-stocked.

The ideal candidate will be dependable, able to work flexible hours, and have reliable transportation. This position offers opportunities for growth in a family-owned, expanding company that values its employees.

Qualifications

• Must be dependable, honest, and respectful.
• Must be 18 years or older.
• Must have reliable transportation.

Responsibilities

• Check guests into and out of the hotel accurately and courteously.
• Resolve escalated customer relations issues.
• Maintain cleanliness and organization at the front desk.

Skills

Customer service skills

Attention to detail

Dependability

Ability to work in a fast-paced environment

Job description

About Us:

We are the Courtyard by Marriott located in High Point NC

Responsibilities:

As a Front desk agent, you will welcome and serve as a liaison to other departments at our hotel. Specifically, you would be responsible for performing the following tasks to the highest standards:

• The Front Desk Team assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries. We need team members with an eye for cleanliness and attention to detail. Must be willing to help other departments as required. Must be friendly, outgoing, and have great customer service. Must have reliable transportation.

  Room Assignments, Changes, and Issues

  • Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
  • Efficiently handles all payments received whether they are cash, credit card, checks, or traveler's checks. Balances/verifies all monetary transactions in the appropriate accounts.
  • Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
  • Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues.
  • Facilitate the washing, drying, and folding of house laundry as required.

• Guest Service

  • Offer guests assistance whenever possible.
  • Responsible for resolving escalated customer relations issues.
  • Answers inquiries pertaining to hotel policies and services.
  • Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
  • Responsible for positively representing and promoting the property.
  • Ensures systems and procedures are in place and followed for guest safety and security.

• Other Duties as Assigned

  • Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
  • Properly compiles, completes, and distributes reports to all management and relevant staff.
  • Reports any maintenance, security, or safety issues to the appropriate staff.
  • Any duties assigned by the Assistant General Manager and/or General Manager.

Requirements:

• Must be dependable, honest, and respectful and be able to work in a fast-paced environment
• Must be able to work weekdays, weekends (Saturday and Sunday), and holidays
• Must have reliable transportation
• Must be 18 years or older

Bonus Points:

• Previous hotel experience is nice, but we are willing to train anyone with a great personality and willingness to learn

Perks:

• We are NC family-owned and our management team is well established. Our company is opening hotels in Wilmington in the future so there may be opportunities to grow.
• All employees are eligible for the Marriott Employee Discount program when traveling
• Paid vacation time for part-time and full-time team members after one year.
• Health Insurance available for full-time team members after the measurement period