Front Desk/Night Auditor - Beauport Hotel

Beauport Hospitality Group; Gloucester (MA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Beauport Hotel Gloucester is seeking a Front Desk/Night Audit team member to deliver outstanding guest service in a boutique hotel setting.

Responsibilities include guest check-ins/outs, phone inquiries, report preparation, and daily interdepartmental communication. The role requires 1 year of hospitality experience, strong computer skills and detail orientation.

Qualifications

• Hospitality/Guest Service experience (1 year) is required.
• Front desk and/or night audit experience is highly preferred.
• Customer service experience is required.
• Must work with efficiency, accuracy and attention to detail.
• Comfort with computers; experience with Microsoft Office and hotel PMS preferred.
• Ability to work with little supervision and proactively solve problems.

Responsibilities

• Handle check-ins and checkouts and provide guest services.
• Answer phone calls and assist guests with questions.
• Prepare reports and communicate daily with other hotel departments.

Skills

Hospitality/Guest Service

Front desk/night audit

Customer service

Attention to detail

Computer skills

Problem solving

Tools

Microsoft Office

PMS (hotel)

Job description

Job Description

Are you a night owl who is passionate about guest service? If so, we would love to talk to you about joining our Front Desk/Night Audit team at the beautiful Beauport Hotel Gloucester!

In this role, you will be responsible for providing excellent service to our hotel guests, including check-ins/checkouts, answering questions, answering phone calls, preparing reports and daily communication with other departments.

At BHG, we offer a comprehensive benefits package, exciting perks, and a great team of co-workers that make the job fun!

Beauport Hospitality Group is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.

Job Location: Gloucester, MA

Job Type: Full Time

Salary range of $21-$22/hr with $500 bonus

Experience and Skills

• Hospitality/Guest Service: 1 year (Required)
• Previous front desk and/or night audit experience highly preferred.
• Customer service experience required.
• The ability to work with efficiency, accuracy and full attention to detail.
• A comfort level with computers is important, experience with Microsoft Office and hotel property management systems is preferred.
• The ability to work with little supervision and proactively problem-solve.

Schedule

• Overnight shift (10:00pm-6:00am)
• Weekdays, weekends and holidays as needed

Working Environment

• Hotel property with 94 Guest Rooms
• Work will primarily take place in front of house hotel areas, public spaces incl. lobby, and front desk areas.
• Primarily solo work; including Group work as needed.

Job Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance