Front Desk Monitor

ASSOCIATED ASSET MANAGEMENT; Leland (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

ASSOCIATED ASSET MANAGEMENT—Del Webb at Mallory Creek, an active adult on-site community in Leland, NC, is seeking a Front Desk Monitor for part-time, on-site duties. You will answer phones, greet visitors, and provide administrative support with a strong focus on customer service.

The role requires at least 1 year in receptionist or administrative support, high school diploma, and excellent communication. Remote work is not offered; duties include event assistance and front desk management.

Qualifications

• High School diploma or better.
• Minimum 1 year of paid experience in receptionist or administrative roles.
• Excellent customer service and communication skills.

Responsibilities

• Provide direct receptionist support for on-site property needs with high-quality customer service to callers, visitors, and vendors.
• Assist with front reception area management and inbound calls alongside the On-site Community Manager; help with administrative projects.
• Filter inbound calls to direct to appropriate departments.
• Greet visitors/homeowners and determine their needs.
• Assist with on-site events as needed.
• Perform other related duties as directed.

Skills

Customer service

Communication

Multitasking

Organization

Professional demeanor

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Onsite - Del Webb at Mallory Creek
Leland, NC 28479, USA

• On-site
• Community Management
• Part-Time
• Requisition #: FRONT005534

Description

Del Webb at Mallory Creek is an active adult community in Leland, North Carolina, near Wilmington, designed for an elevated retirement lifestyle. It features new single-family homes with modern, open layouts and offers extensive amenities such as a large clubhouse, indoor and outdoor pools, fitness center, pickleball courts, bocce courts and social clubs. Seeking a Front Desk Monitor responsible for answering the phone lines, providing administrative support for staff and management, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face.

Position Responsibilities:

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
• Administrative Support team member who works with the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
• Filters inbound calls to determine appropriate direction.
• Greets all visitors/homeowners and determines their immediate needs.
• Assisting with events.
• Performs other related duties as directed.

Knowledge, Skills & Abilities:

• Excellent customer service and communication skills.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting at workstation utilizing a computer in an office setting.
• Walking throughout property/facilities as needed.
• Setting up, taking down and stacking tables and chairs.

Behaviors

Preferred

Enthusiastic : Shows intense and eager enjoyment and interest

Team Player : Works well as a member of a group

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter : Inspired to perform without outside help

Education

Required

High School or better.

Experience

Required

1 year: Paid, professional experience working in a Receptionist, Administrative Support, and/or Customer Service role within an office environment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.