Front Desk & Membership Experience Lead

The-June; Jacksonville (FL); On-site; USD 52,000 - 78,000; Full time

Job summary

The June is seeking an experienced Reception Manager to lead our front-of-house welcome experience in Jacksonville, FL. You will own the reception team, manage reservation systems, and ensure first impressions reflect The June's hospitality standards.

As a seasoned hospitality leader, you will balance operational rigor with warmth, training a visible front desk team and maintaining professional guest interactions in a private club environment.

Qualifications

• 3+ years of front desk/guest services experience, including supervisory role.
• Proven track record leading front-of-house teams.
• Strong knowledge of reservation and membership management systems.
• Experience managing schedules and labor costs.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Own day-to-day management of the reception area, including staffing and scheduling.
• Oversee reservation, waitlist, and membership check-in systems for accuracy and smooth flow.
• Set and uphold greeting, phone, and email etiquette across the team.
• Resolve escalated member or guest concerns with poise.

Skills

Front desk leadership

Team leadership

Operational hospitality

Reservation systems

Labor cost management

Communication

Availability evenings/weekends

Tools

Reservation software

Membership management systems

Job description

The June is seeking an experienced Reception Manager to lead our front-of-house welcome experience in Jacksonville, FL. You will own the reception team, manage reservation systems, and ensure first impressions reflect The June's hospitality standards.

As a seasoned hospitality leader, you will balance operational rigor with warmth, training a visible front desk team and maintaining professional guest interactions in a private club environment.