Front Desk Member Services (Part-Time)

The Guam Guide, LLC; Hagåtña (GU); On-site; USD 36,000 - 52,000; Full time

Job summary

The Guam Association of REALTORS® is seeking a Front Desk Member Services Representative to be the first point of contact for members, affiliates and visitors. You will deliver outstanding customer service and provide administrative support to ensure a welcoming, professional office environment.

Responsibilities include handling inquiries by phone and email, processing membership tasks, supporting education/events, maintaining records, and assisting with MLS and lockbox services as well as

Qualifications

• High school diploma or equivalent.
• Minimum two years of customer service or administrative experience.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to learn membership and MLS software systems.
• Professional appearance and positive attitude.
• Ability to work independently while functioning as part of a team.

Responsibilities

• Welcome members, affiliates, guests, and visitors in a friendly and professional manner.
• Answer incoming telephone calls and emails and direct inquiries to the appropriate staff member.
• Provide accurate information regarding GAR membership, MLS services, education, events, and office procedures.
• Receive and distribute mail, packages, and deliveries.
• Maintain a clean, organized, and professional reception area.
• Assist prospective members with membership applications and required documentation.
• Process new memberships, transfers, reinstatements, and member updates.
• Maintain accurate member records within the association database.
• Assist members with password resets, website navigation, and basic account assistance.
• Prepare membership packets and orientation materials.
• Support member onboarding and provide general guidance on GAR services and benefits.
• Process membership payments and issue receipts following established financial procedures.
• Assist with data entry, filing, scanning, and document management.
• Prepare correspondence, reports, labels, and mailings.
• Monitor office supplies and notify management when replenishment is needed.
• Assist staff with special projects and administrative tasks.
• Maintain confidentiality of member and association information.
• Assist with registration for classes, meetings, and special events.
• Prepare attendee certificates, materials, badges, and sign-in sheets.
• Help with event setup and breakdown when needed.
• Assist members with continuing education and event registration questions.
• Provide basic assistance regarding MLS and Supra lockbox services.
• Process lockbox and key issuance following GAR procedures.
• Refer technical MLS or Supra issues to the appropriate staff member or vendor.
• Participate in staff meetings and training opportunities.
• Maintain a positive, helpful, and member-focused attitude.
• Perform additional duties as assigned by GAR senior staff.

Skills

Customer service

Administrative skills

Microsoft Office

Communication

Organization

Teamwork

Independent work

Education

High school diploma

Tools

MLS software

Flexmls

Supra

Association management software

Job description

The Front Desk Member Services Representative is the first point of contact for members, affiliates, and visitors to the Guam Association of REALTORS® (GAR). This position plays an important role in creating a welcoming, professional environment while providing outstanding customer service and administrative support.

The successful candidate will assist members with general inquiries, process membership and MLS-related transactions, support association programs and events, maintain accurate records, and help ensure the efficient daily operation of the GAR office.

Essential Duties and Responsibilities

Front Desk & Customer Service

• Welcome members, affiliates, guests, and visitors in a friendly and professional manner.
• Answer incoming telephone calls and emails and direct inquiries to the appropriate staff member.
• Provide accurate information regarding GAR membership, MLS services, education, events, and office procedures.
• Receive and distribute mail, packages, and deliveries.
• Maintain a clean, organized, and professional reception area.

Member Services

• Assist prospective members with membership applications and required documentation.
• Process new memberships, transfers, reinstatements, and member updates.
• Maintain accurate member records within the association database.
• Assist members with password resets, website navigation, and basic account assistance.
• Prepare membership packets and orientation materials.
• Support member onboarding and provide general guidance on GAR services and benefits.
• Process membership payments and issue receipts following established financial procedures.

Administrative Support

• Assist with data entry, filing, scanning, and document management.
• Prepare correspondence, reports, labels, and mailings.
• Monitor office supplies and notify management when replenishment is needed.
• Assist staff with special projects and administrative tasks.
• Maintain confidentiality of member and association information.

Education & Events Support

• Assist with registration for classes, meetings, and special events.
• Prepare attendee certificates, materials, badges, and sign-in sheets.
• Help with event setup and breakdown when needed.
• Assist members with continuing education and event registration questions.

MLS & Lockbox Support

• Provide basic assistance regarding MLS and Supra lockbox services.
• Process lockbox and key issuance following GAR procedures.
• Refer technical MLS or Supra issues to the appropriate staff member or vendor.

General Office Responsibilities

• Participate in staff meetings and training opportunities.
• Maintain a positive, helpful, and member-focused attitude.
• Perform additional duties as assigned by GAR senior staff.

Qualifications

Required

• High school diploma or equivalent.
• Minimum two years of customer service or administrative experience.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to learn membership and MLS software systems.
• Professional appearance and positive attitude.
• Ability to work independently while functioning as part of a team.

Preferred

• Experience working in a REALTOR® association, MLS, real estate office, or membership organization.
• Knowledge of Flexmls, Supra, or association management software.
• Experience handling cash receipts and basic bookkeeping procedures.

Core Competencies

• Outstanding customer service
• Strong interpersonal communication
• Attention to detail
• Professionalism
• Dependability
• Confidentiality
• Initiative
• Problem-solving
• Adaptability

Our Commitment

The Guam Association of REALTORS® is committed to providing exceptional service to its members while promoting professionalism, education, advocacy, and ethical real estate practices throughout Guam. Every member of our staff contributes to creating a welcoming and responsive environment that reflects the values of the Association.