Front Desk Medical Office Assistant

Paycom - ATS; Erie (Erie County); On-site; USD 32,000 - 42,000; Full time

Job summary

Primary Care Associates of Erie in Erie, PA is seeking a Front Desk Clerk/Practice Assistant to provide administrative and supportive services to providers, staff, and patients. This full-time role reports to the Practice Assistant Supervisor and requires friendly patient interaction, accurate data entry, and coordination of scheduling and billing questions.

The position emphasizes professionalism, basic computer skills, medical terminology knowledge, and the ability to handle multiple tasks in

Qualifications

• Must have at least a high school education and possess basic computer skills and knowledge of medical terminology.

Responsibilities

• Greet patients in a friendly manner.
• Verify and update all patient demographics, including name, address, insurance, phone numbers, social security number, and date of birth.
• Verify and update patient privacy policy for scanning into patient chart.
• Answer telephones in a timely, pleasant, and professional manner.
• Route incoming telephone calls to appropriate person.
• Enter tasks into the computer and send to the appropriate person.
• Verify that patient is scheduled with appropriate provider and verify date.
• Scan patient records as needed.
• Reschedule patients as needed.
• Check all patients out on the check-in task board.
• Review all tasks for each patient and perform and complete tasks unless scheduling needs referred to another scheduler.
• Collect all co-pays and/or fees due at the time of service.
• Refer any billing questions or concerns to the Billing Department.
• Keeps work area neat, including no eating at desk.
• Beverages must be covered to avoid spilling and contamination.
• Consistently demonstrates internal and external quality customer service standards to all that request assistance, responding in a professional manner.
• Other duties as assigned.

Skills

Basic typing

Communication skills

Attention to detail

Flexibility

Judgment & decision making

Prioritization

Interpersonal with Physicians and team

Education

High school diploma or equivalent

Job description

Primary Care Associates of Erie in Erie, PA is seeking a Front Desk Clerk/Practice Assistant to provide administrative and supportive services to providers, staff, and patients. This full-time role reports to the Practice Assistant Supervisor and requires friendly patient interaction, accurate data entry, and coordination of scheduling and billing questions.

The position emphasizes professionalism, basic computer skills, medical terminology knowledge, and the ability to handle multiple tasks in