Studio Operations Manager

Frenchies of Sandy Springs GA; Sandy Springs (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Monthly performance bonuses

Employee service and retail discounts

Professional development opportunities

Flexible scheduling

401(k)

Job summary

Frenchies Modern Nail Care in Sandy Springs seeks a Studio Operations Manager to oversee daily operations, inventory, and team coordination. The role partners with the owner on HR, marketing, customer service, and fiscal accountability to keep the studio running smoothly.

You will lead daily huddles, ensure safety standards, and drive revenue through exceptional guest experiences and membership growth. This is a full-time on-site role in Georgia.

Qualifications

• High school diploma or equivalent.
• Exceptional customer service skills.
• Ability to coach, motivate, and develop teams.
• Strong organizational and problem-solving skills.
• Excellent communication and conflict-resolution skills.
• Comfortable using technology and POS systems.
• Ability to analyze reports and make data-driven decisions.
• Positive attitude, professional appearance, and passion for delivering exceptional guest experiences.

Responsibilities

• Train and ensure proper execution of service protocols by Nail Specialists.
• Lead and participate in Guest Experience Cycle to exceed expectations.
• Maintain adequate supply inventory for site operations.
• Lead local marketing initiatives: social media, partnerships, events, PR.
• Oversee HR: schedules, hiring/firing, training, and development.
• Ensure safety and sterilization standards for all individuals on site.

Skills

Customer service

Team leadership

Coaching & development

Communication

Problem solving

Data analysis

POS systems

Attention to detail

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Paid time off
• Training & development

Company Overview

Frenchies Modern Nail Care is looking for a dedicated, goal-oriented Studio Operations Manager. The Operations & Studio Manager is accountable for all day-to-day operations and supply inventory. In addition, the Manager works closely with the owner to help oversee human resource management, public relations/marketing, customer service/relationship management, and fiscal accountability.

Frenchies Modern Nail Care is the newest, most exciting nail salon franchise in the nation. We have a passion for revolutionizing the nail care industry - and we invite you to join us! Frenchies is a clean, modern, and engaging salon. The cleanliness standards in each salon go above and beyond state regulations to ensure safety for team members and guests. We believe in continuing to change with the nail care industry in a smart way that values the health of our team members and keeps us modern. Lastly, you’ll notice a fun vibe right as you enter the studio; you'll feel all the good feels and the engagement between guests and team members. If you have experience leading teams in hospitality, retail, beauty, wellness, or another customer-focused environment and are looking for a place to grow your career.

Essential Functions

• Responsible for training and the proper execution of the service protocols by Nail Specialists.
• Leader and a key player in the implementation of our Guest Experience Cycle. The goal is to exceed customer expectations from initial inquiry to ongoing guest relationship management.
• Responsible for maintaining adequate supply inventory for site operations.
• Lead local marketing initiatives by coordinating social media content, community outreach, partnerships, public relations, and promotional events to increase studio awareness, memberships, guest retention, and retail sales.
• Lead in human resource management. Responsible for Nail Specialists and Studio Concierge schedules and coverage during all working hours and coordination of time off requests. Duties also include hiring/firing, disciplinary action, training, and development.
• Responsible for constant monitoring of safety and sterilization standards for all individuals (internal customers, external customers, vendors, visitors, volunteers/interns) within our facility or on our physical grounds.
• Responsible for recognizing and communicating with the owner regarding areas for process improvement. Assist in planning and implementation of ongoing process improvement.
• Accountable for efficient and effective day-to-day operations that achieve service standards and fiscal outcomes. This starts with leading Daily Huddles and includes assisting with the development of policies and procedures to accomplish these standards.
• Lead by example as a working manager by supporting both Nail Specialist and Studio Concierge responsibilities when business needs require.
• Other duties as assigned in the spirit of teamwork.

The successful candidate will be responsible for:

• Growing studio revenue
• Increasing membership enrollment
• Maintaining outstanding guest satisfaction
• Developing and retaining a high-performing team
• Managing inventory and labor costs
• Driving retail sales
• Growing the studio's social media presence and community engagement
• Executing local marketing campaigns and promotional events

In your first 90 days you will:

• Build strong relationships with the team
• Learn Frenchies systems and standards
• Lead daily operations independently
• Improve guest satisfaction
• Help grow memberships and retail sales

Additional Functions

• Overall studio and employee cleanliness and appearance.
• Overall studio maintenance, repair, and upkeep
• Participate in defined community outreach requirements (volunteerism).

Qualifications

Required

• High school diploma or equivalent
• Exceptional Customer Service Skills
• Demonstrated ability to coach, motivate, and develop teams
• Strong organizational and problem-solving skills
• Excellent communication and conflict-resolution skills
• Comfortable using technology and point-of-sale systems
• Ability to analyze reports and make data-driven decisions
• A positive attitude, professional appearance, and passion for delivering exceptional guest experiences are essential.

Preferred

• 2+ years of management experience
• 2+ years of experience leading teams in hospitality, retail, beauty, wellness, or other customer-focused service environments

Compensation and Benefits:

• Base Salary: $45,000–$60,000
• Monthly performance bonuses
• Employee service and retail discounts
• Professional development opportunities
• Flexible scheduling
• 401(k)