Front Desk Manager Embassy Suites by Hilton Minneapolis North

OCI Hospitality; Minneapolis (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

OCI Hospitality is seeking a Front Desk Manager for the Embassy Suites by Hilton Minneapolis North. This role involves overseeing guest services operations, ensuring high standards of service, and managing a team to deliver exceptional guest experiences. Ideal candidates will have strong leadership qualities and hotel supervisory experience.

Qualifications

• Hotel supervisory experience preferred.
• Ability to handle stressful situations professionally.
• Professional demeanor.

Responsibilities

• Supervise guest services team, including hiring and disciplinary actions.
• Provide exceptional guest service and maintain guest loyalty.
• Handle accounting functions such as A/P, A/R, and billing.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Leadership qualities

Job description

Front Desk Manager Embassy Suites by Hilton Minneapolis North

Join our team as a Front Desk Manager at Embassy Suites by Hilton Minneapolis North with OCI Hospitality.

Job Overview

The Guest Services Manager oversees guest services operations and team members, ensuring standards are met and fostering a positive work environment. Responsibilities include delivering exceptional guest service, managing policies, and acting as Manager-on-Duty as needed.

Responsibilities

1. Supervise guest services team, including interviewing, hiring, and disciplinary actions.
2. Provide exceptional guest service and maintain guest loyalty.
3. Use sales techniques to maximize revenue and occupancy.
4. Handle accounting functions such as A/P, A/R, and billing.
5. Ensure quality standards through complaint investigation and room inspections.
6. Monitor safety procedures and maintain cleanliness of public areas.
7. Perform additional duties as assigned.

Qualifications

• Strong interpersonal and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to handle stressful situations professionally.
• Leadership qualities and a professional demeanor.
• Hotel supervisory experience preferred; Hilton system experience a plus.

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Other
• Industry: Hospitality