Front Desk Manager | Dubois Fairfield Inn

Shaner Hotels; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Shaner Hotels in the United States is seeking a skilled Front Office Manager to oversee guest services, reservations, bell staff, and cashiering. You will manage daily operations, ensure revenue integrity, and maintain brand standards.

The ideal candidate has 1–3 years in front office management, strong communication, and bilingual English/Spanish, with a high school diploma and some college preferred. This is a full-time, on-site role that supports flexible scheduling and staff development.

Qualifications

• 1–3 years of front office management experience in hospitality.
• Ability to read and interpret documents such as safety rules and procedures.
• Ability to effectively communicate with guests, management and coworkers.
• High school diploma or equivalent; some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Maintain knowledge of hotel features, room types, rates, availability, and arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Hire, train and develop hotel team members and ensure training is complete.
• Review daily business levels and plan solutions to expedite situations.
• Prepare weekly work schedules and adjust staffing as needed.
• Maintain knowledge of Night Audit procedures and provide training.
• Ensure end-of-month reports are completed to standard.
• Assist staff with their functions to ensure optimum guest service.
• Monitor cleanliness, sanitation, and organization of assigned areas.
• Monitor cashiering procedures for policy compliance.
• Direct, implement and maintain a service-focused management philosophy.

Skills

Front office management

Guest service

Communication skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Some college preferred

Job description

Responsibilities

• - Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• - Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• - Handle guest complaints ensuring guest satisfaction.
• - Hire, train and develop hotel team members and ensure all required training is complete according to standards.
• - Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
• - Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
• - Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed.
• - Ensure all end of month reports are completed to standard.
• - Assist staff with their job functions to ensure optimum service to guests.
• - Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• - Monitor and ensure that all cashiering procedures comply with accounting policies and standards.
• - Other duties as assigned.
• Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• - Minimum 1-3 years of front office management experience in the hospitality industry.
• - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• - Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• - High school graduate or equivalent, some college preferred.
• - Bilingual English/Spanish a plus.
• - Knowledge of local activities and attractions appropriate for clientele.