Assistant Front Desk Manager

Dream Golf; Nekoosa (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the hospitality industry is seeking an Assistant Front Desk Manager to ensure exceptional guest experiences at its premier resort. This role is vital in mentoring staff, overseeing daily operations, and promoting resort amenities, while working in a dynamic team environment.

Benefits

Golf Privileges

Retail & Restaurant Discounts

Employee Meal Program

Uniform Allowance

Employee Assistance Program – Canopy

Qualifications

• Minimum 2 years in a supervisory or leadership role.
• Familiarity with front office systems and solid computer skills.
• Strong written and verbal communication skills.

Responsibilities

• Deliver warm, professional service from check-in to check-out.
• Supervise front desk operations and ensure smooth team communication.
• Oversee shift operations and verify end-of-day reporting accuracy.

Skills

Leadership

Communication

Customer Service

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Visual One

Golf Pro

Job description

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find five world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, The Sandbox, The Lido, and Sedge Valley. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness. Inspired by the heathland golf courses of London, Sand Valley showcases golf as it was meant to be, much like the other Dream Golf properties, Bandon Dunes and Rodeo Dunes.

Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.

The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.

Position Summary:

• As the Assistant Front Desk Manager at Sand Valley, you’ll be the right hand to our Front Office Managers - supporting both the guest experience and team excellence. From warm welcomes to shift wrap-ups, your role is crucial in upholding our resort’s high service standards, mentoring staff, and ensuring smooth front desk operations.

What You’ll Do:

• Guest Experience & Service
• Deliver warm, professional service from check-in to check-out
• Resolve guest concerns quickly and professionally, always aiming for satisfaction
• Promote resort amenities and activities to enhance guest stays and increase revenue
• Maintain a clean, organized, and welcoming front desk environment

• Team Leadership & Operations
• Supervise front desk, night audit, Massage Center, and Security teams
• Support staff training, scheduling, and shift coverage
• Foster a collaborative and positive work environment
• Ensure clear, consistent team communication and policy enforcement
• Assist with interviewing, hiring, onboarding, coaching, and corrective actions

• Daily Oversight
• Oversee shift operations and verify end-of-day reporting accuracy
• Conduct weekly audits of billing and shift reports
• Enforce cash handling and credit card procedures
• Monitor and reorder supplies for the front desk and related areas
• Ensure staff are informed about current resort offerings and local events

• Administrative & Project Support
• Assist in planning and leading team meetings
• Support project coordination and special initiatives
• Uphold security protocols and manage sensitive guest or team matters discreetly
• Take on other tasks as assigned by management—you’re always ready to go the extra mile

What You Bring:

• Minimum 2 years in a supervisory or leadership role, ideally in a resort or hospitality setting
• Familiarity with front office systems (Visual One and Golf Pro a plus) and solid computer skills (Microsoft Word & Excel)
• Proven ability to motivate, mentor, and lead a team with confidence and care
• Strong written and verbal communication skills; clear and calm under pressure
• Willing to work nights, weekends, and holidays as needed
• Polished appearance and demeanor; able to handle sensitive situations with grace
• Valid driver’s license with a clean driving record
• Must successfully pass a background check

Physical Requirements:

• Ability to stand, walk, lift (up to 50 lbs), and move for extended periods
• Comfortable operating standard office and communication equipment
• Able to perform basic math and follow written and verbal instructions

Work Environment:

• This role primarily operates in an office setting but may include occasional exposure to outdoor weather, moving equipment, and resort-related environmental factors. Safety protocols must be followed at all times.

Perks:

• Golf Privileges
• Retail & Restaurant Discounts
• Employee Meal Program
• Uniform Allowance
• Employee Assistance Program – Canopy

Team You’ll Supervise:

• Front Office Supervisors
• Front Desk Agents
• Night Audit Staff
• Security Personnel

Classification:

• Full-Time Regular, Salary, Exempt

Sand Valley LLC is an Equal Opportunity Employer

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