Front Desk Manager

Kingsmill Resort; Williamsburg (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading resort is seeking a Front Desk Manager to oversee daily operations at the Front Desk and Guest Services. This role requires managing staff to ensure exceptional guest satisfaction while handling financial management and coordination between departments. Candidates should have prior hotel experience, strong leadership, and excellent communication skills, with the ability to thrive in a fast-paced environment.

Qualifications

• Minimum of 3 years of hotel/resort experience required.
• Minimum of 3 years of supervisory experience in a fast-paced environment required.
• Must possess basic math skills.

Responsibilities

• Ensure Front Desk and Guest Services meet Preferred standards for maximum guest satisfaction.
• Responsible for hiring, training, and directing department team members.
• Accountable for budgeting and financial management of the Front Desk.

Skills

Customer relations

Leadership

Communication

Organizational skills

Education

High School diploma or GED

Bachelor’s degree in Hospitality field

Tools

Microsoft Office

Job description

Overview: Oversees the daily operations at the Front Desk, Guest Service and Transportation departments.

Responsibilities:

• Ensure the Front Desk, Bell, Concierge and Transportation staffs meet Preferred standards for maximum guest satisfaction
• Act as the main contact for guests and other resort departments in the absence of the Director of Rooms
• Accountable for the effortless and seamless movement of guests in and out of the resort and providing exceptional levels of guest service throughout the guests’ stay
• Act as Manager on Duty on occasion and respond to emergency codes
• Responsible for the hiring, training and directing department team members
• Ensure all Front Desk quality standards are complied with and that policies and procedures are consistently applied
• Work in conjunction with Accounting to maintain and minimize levels of account receivables
• Coordinate activities with other resort departments in order to facilitate increased levels of communication and guest satisfaction
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations
• Supervise the activities and the services of the Guest Services and Front Desk divisions
• Ensure the timely completion of employee performance appraisals
• Responsible for budgeting, forecasting and the financial management of the Front Desk

Qualifications:

• Minimum of 3 years of hotel/resort experience required
• Minimum of 3 years of supervisory experience in a fast paced environment required
• Valid driver’s license
• Ability to make independent decisions and resolve issues using discretion
• Must be at least 18 years of age
• High School diploma or GED
• Must possess basic math skills
• Bachelor’s degree in Hospitality field preferred
• Ability to identify the strengths and weaknesses of the departmental plans and strategies to ensure business development preferred
• Must have excellent verbal and written communication skills
• Must have excellent customer relations skills and leadership capability
• Must be detail oriented with outstanding organizational skills
• Ability to lift, push, pull a minimum of 25 pounds
• Ability to stand and/or walk for an extended period of time
• Ability to stoop, kneel, reach or perform repetitive foot and hand action
• Ability to bend at the waist
• Knowledge of Microsoft Office
• Ability to work days, nights, weekends, holidays