Front Desk Manager

Blue Sky Hospitality Solutions; Williamsburg (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Manager to lead a dynamic team dedicated to providing exceptional customer service. This role involves supervising front desk operations, training staff, and ensuring guest satisfaction. The ideal candidate will have a strong background in the hospitality industry and a passion for delivering outstanding service. Join a vibrant team where your leadership will directly impact guest experiences and contribute to the hotel's success. If you're ready to take your career to the next level in a supportive and engaging environment, this opportunity is for you.

Qualifications

• Experience in the hospitality industry is essential.
• Strong commitment to customer service is required.

Responsibilities

• Supervise front desk staff and manage hiring, training, and evaluations.
• Ensure high standards of guest service and satisfaction.
• Manage reservations to optimize occupancy and revenue.

Skills

Customer Service

Hospitality Management

Staff Supervision

Complaint Resolution

Education

Experience in Hospitality Industry

Job description

The Front Desk Manager is responsible for ensuring timely and accurate customer service, scheduling shifts and supervising front desk personnel. The front desk manager facilitates training and supporting front desk staff, handling complaints and specific customer requests, managing the reception area, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry and demonstrate a commitment to customer service.

Responsibilities:

• Supervises Front Desk staff: hiring, firing, performance evaluations, training, and development.

• Maintains standards of guest service quality.

• Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.

• Contributes to the profitability and guest satisfaction perception of other hotel departments.

• Develops short term and long-term financial and operational plans for the guest service department, which relate to the

overall objectives of the hotel.

• Increases level of guest satisfaction through employee development

• Manages the reservation function to maintain highest possible room occupancy and average daily rate.

• Maintains procedures for credit control and handling of financial transactions.

• Maintains procedures for security of monies, guest security and emergency procedures.

• Receives departmental related guest complaints and ensures corrective action is taken.

• Schedules staff according to labor standards and forecasted occupancy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.