Front Desk Manager

Hawkeye Hotels; Coralville (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a rapidly growing family-owned hospitality company as a Front Desk Manager. This role involves overseeing daily operations, ensuring exceptional service, and leading a motivated team. With a focus on guest satisfaction and staff development, you'll create an environment where both guests and team members thrive. If you have a passion for hospitality and a knack for leadership, this position offers a fantastic opportunity to grow within a respected organization. Be part of a team that values excellence and commitment to quality service.

Qualifications

• Previous supervisory experience is essential for this role.
• Experience in hotel front desk operations is required.

Responsibilities

• Manage day-to-day operations of the Front Desk in line with company standards.
• Lead and coach Front Office staff to deliver exceptional guest service.

Skills

Supervisory Experience

Hotel Front Desk Experience

Effective Communication

Job description

Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectations of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team!

The Front Desk Manager is responsible for the day-to-day operations of the Front Desk functions in accordance with brand and company standards. Directing, implementing and maintaining a service and management philosophy which serves as a guide to provide exceptional service to both our guests and team members. Attend to guest and group special needs and solve problems with confidence. Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, provide exceptional service and grow with the company. Lead a diverse team by modeling expected behavior, empowering and coaching through the employment lifecycle. Operate within departmental budgets through effective stock and cost controls and well-managed schedules.

QUALIFICATIONS:

• Previous supervisory experience.
• Previous Hotel Front Desk experience.
• Ability to communicate effectively with the public and other Team Members.

Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status.