Front Desk Manager

Hawkeye Hotels; Tinley Park (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a fast-growing family-owned hospitality company as a Front Desk Manager! In this role, you will oversee the daily operations of the Front Desk, ensuring exceptional service for guests and team members alike. You will lead a diverse team, fostering an environment where motivated individuals thrive and grow. With a commitment to excellence, you will manage staff effectively, operate within budgets, and uphold the highest standards of service. If you are passionate about hospitality and ready to make a difference, this opportunity is perfect for you!

Qualifications

• Previous supervisory experience is essential.
• Experience in hotel front desk operations is required.

Responsibilities

• Manage day-to-day operations of the Front Desk.
• Lead and empower Front Office staff to deliver exceptional service.

Skills

Supervisory Skills

Customer Service

Communication Skills

Job description

Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team!

Job Description

The Front Desk Manager is responsible for the day-to-day operations of the Front Desk functions in accordance with brand and company standards. Directing, implementing, and maintaining a service and management philosophy which serves as a guide to provide exceptional service to both our guests and team members. Attend to guest and group special needs and solve problems with confidence. Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, provide exceptional service, and grow with the company. Lead a diverse team by modeling expected behavior, empowering, and coaching through the employment lifecycle. Operate within departmental budgets through effective stock and cost controls and well-managed schedules.

Qualifications

• Previous supervisory experience.
• Previous Hotel Front Desk experience.
• Ability to communicate effectively with the public and other Team Members.

Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability, or protected veteran status.