Dual Front Desk Manager

White Lodging; Chicago (IL); On-site; USD 50,000 - 64,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Manager to oversee daily operations and lead a team dedicated to exceptional guest experiences. In this dynamic role, you will foster a positive environment, coach associates, and ensure top-notch service delivery. This position offers a chance to grow within a portfolio of award-winning hotels, where your contributions will directly impact the guest experience. Join a company that values service excellence and provides ample opportunities for professional development and personal growth.

Benefits

Medical, Dental, and Vision insurance

Vacation/Paid Time Off (PTO)

Complimentary wellness tools

Unlimited referral bonuses

401(k) with company match

Leadership development

Tuition reimbursement

Discounts on hotel rooms and dining

Qualifications

• Prior leadership experience in hospitality or supervisory roles.
• Ability to create a thriving environment for associates.

Responsibilities

• Manage daily operations of the Front Office department.
• Provide leadership and training to front desk agents.
• Ensure the highest quality of service to guests.

Skills

Leadership

Customer Service

Problem-Solving

Coaching

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Job description

Compensation starts at a range between $50,424.00 and $63,030.00 annual salary.

Summary

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Responsibilities

What You'll Do:

1. The Front Desk Manager will carry out all daily shift operations of the Front Office department.
2. Provide leadership, training, and shift flow management while coaching front desk agents and supervisors.
3. Create proactive hiring plans and assist in hourly interviews.
4. Provide the highest quality of service to guests and ensure associates do the same. Will act as an ambassador of our establishment.
5. Perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, etc.

What You'll Bring:

1. Prior leadership or supervisory experience and any experience with the specific brand hotel or upscale property is a bonus!
2. A passion for service with a positive, can-do attitude.
3. The desire to develop and coach associates and create an environment for your team to thrive.
4. Ability to creatively problem-solve and execute against the strategy and deliver results.

Other Information

• Day 1 Medical, Dental, and Vision insurance.
• Vacation/Paid Time Off (PTO) with rollover.
• Complimentary wellness tools.
• Unlimited referral bonuses.
• 401(k) with company match.
• Hostcare Resources healthcare concierge.
• Leadership development.
• Tuition reimbursement.
• Discounts on hotel rooms, dining, and other travel/entertainment experiences.
• Multiple hotels in each market = more opportunities.

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Location Code: 2109