Front Desk Manager

Blue Sky Hospitality Solutions; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

401K

Paid time off

Wyndham employee travel discounts

Opportunities for career advancement

Job summary

A hospitality organization in Pittsburgh is seeking a Front Desk Manager to lead its guest services team. The ideal candidate will oversee daily front office operations, train and supervise staff, and ensure exceptional guest satisfaction. Applicants should have 2–4 years of relevant experience and strong leadership skills. This role also includes financial responsibilities and opportunities for career growth. Competitive pay and benefits such as health insurance and paid time off are offered.

Qualifications

• 2–4 years of hotel front desk or guest services experience, supervisory experience preferred.
• Strong leadership and customer-service skills.
• Ability to stay calm in fast-paced environments.
• Ability to remain calm and effective in a fast-paced or high-pressure environment.
• Flexible availability, including weekends and holidays.

Responsibilities

• Oversee front office operations ensuring smooth workflow.
• Supervise and train front desk associates.
• Manage cash handling and night audit procedures.
• Assist with revenue strategies, including upselling and maximizing room revenue opportunities.
• Manage cash handling, credit card compliance, and night audit procedures.

Skills

Leadership

Customer service

Communication

Problem solving

Team management

Tools

Hotel PMS systems

Job description

Wyndham Garden Pittsburgh Airport is seeking an energetic and hospitality-driven Front Desk Manager to lead our guest services team. If you’re passionate about creating exceptional guest experiences, developing strong teams, and ensuring smooth daily operations, we want to hear from you.

Position Overview

The Front Desk Manager oversees all front office operations, ensuring smooth day‑to‑day workflow, exceptional guest satisfaction, and adherence to Wyndham brand standards. This role requires a hands‑on leader with strong communication skills, excellent problem‑solving abilities, and a commitment to creating a welcoming, seamless experience for every guest.

Key Responsibilities

Guest Experience & Service Excellence

• Ensure the front desk team provides warm, professional, and timely service throughout the guest journey.

• Resolve guest concerns effectively while promoting Wyndham’s Count on Me! culture.

• Monitor guest feedback and implement strategies to improve service scores and overall satisfaction.

• Maintain accuracy and efficiency in check-in, check-out, and billing processes.

Team Leadership & Training

• Supervise, train, and coach front desk associates, night auditors, and guest service agents.

• Conduct team meetings, continuous training, and performance evaluations.

• Create efficient weekly schedules to ensure proper coverage across all shifts.

• Foster a positive, motivated, and accountable team environment.

Front Office Operations

• Oversee daily front desk operations, including room assignments, inventory control, and rate accuracy.

• Ensure compliance with Wyndham brand standards, hotel policies, and safety regulations.

• Collaborate with Housekeeping, Maintenance, Sales, and F&B to support efficient hotel operations.

• Assist with revenue strategies, including upselling and maximizing room revenue opportunities.

Financial & Administrative Duties

• Manage cash handling, credit card compliance, and night audit procedures.

• Assist with forecasting, budgeting, and labor control for the front office.

• Review and approve payroll, scheduling, and departmental invoices.

• Serve as Manager on Duty (MOD) as needed.

Qualifications

• 2–4 years of hotel front desk or guest services experience; supervisory or management experience preferred.

• Strong leadership, communication, and customer-service skills.

• Experience with hotel PMS systems; familiarity with Wyndham systems is a plus.

• Ability to remain calm and effective in a fast‑paced or high‑pressure environment.

• Flexible availability, including weekends and holidays.

Benefits

• Competitive pay with a sliding scale based upon experience and expertise

• Health, dental, and vision insurance

• Paid time off

• 401K

• Wyndham employee travel discounts

• Opportunities for career advancement

Blue Sky Hospitality Solutions is an equal opportunity employer. We consider all applicants regardless of race, religion, color, sexual orientation, age, disability, veteran status, and all other protected classes.