Housekeeping Manager

Sheraton Hotels & Resorts; New York (NY); On-site; USD 70,000 - 74,000; Full time

Benefits offered by this job

Hotel Discounts

Weekly Pay

Paid Time Off

Retirement Options

Referral bonuses

Career advancement & upward mobility

Health, Dental, Vision Insurance

Job summary

The Housekeeping Manager at MCR Investors in New York will help lead daily housekeeping functions, ensuring guest rooms, public spaces, and team areas are clean and well maintained. You will inspect areas of responsibility and develop plans to improve results while engaging with team members and guests.

The ideal candidate is detail oriented, with strong communication, organizational skills, and experience in labor-organized environments; the role reports to hotel leadership and aligns with SOPs

Qualifications

• High school diploma or equivalent.
• 2 years’ housekeeping or related field experience.
• Excellent verbal and written communication.
• Strong listening skills to understand guests and team.
• Experience in labor-organized environments preferred.
• Organizational skills and attention to detail.
• Proficient in Microsoft Office.
• Excellent time management.
• Can-do attitude with hands-on approach.
• Flexible schedule including days, nights, weekends.

Responsibilities

• Verify guest room status is communicated to the Front Desk promptly.
• Inspect guestrooms daily.
• Prepare work assignments from lists of rooms to be cleaned.
• Inventory stock and ensure adequate supplies.
• Supervise inspection program for guestrooms and public spaces.
• Communicate needs to staff and follow up for completion.
• Participate in departmental meetings and align goals.
• Train new room attendants and provide follow-up training.
• Maintain open, collaborative relationships with team members.
• Schedule staff to meet business demands and track time/attendance.
• Ensure policy compliance and SOP/LSOP adherence.

Skills

Effective communication

Organizational skills

Microsoft Office

Time management

Flexible schedule

Education

High school diploma or equivalent

Job description

Additional Information

Job Number26096893

Job CategoryHousekeeping & Laundry

Location811 7th Avenue 53rd St, New York, New York, United States, 10019 VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position TypeManagement

Pay Range: $70,000 - $74,000

Expiration Date: 09/18/2026

This hotel is owned and operated by an independent franchisee, MCR Investors. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

The Housekeeping Manager will be responsible for assisting in managing the housekeeping functions and staff daily to ensure guest rooms, public space, and team member areas are clean and well maintained. This person will inspect areas of responsibilities and follow up with a plan for improving results. Furthermore, this role strives to continually improve guest and team member satisfaction and maximize the financial performance of the department. The ideal candidate for this role would be highly detail oriented and meticulous with a strong ability to connect and engage with team members and guests alike.

Responsibilities

• Verify that guest room status is communicated to the Front Desk in a timely and efficient manner
• Inspect guestrooms daily
• Utilize a list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
• Inventory stock to ensure adequate supplies
• Supervise an effective inspection program for all guestrooms and public space
• Understand the impact of department’s operations on the overall hotel success
• Verify all team members have proper supplies, equipment, and uniforms
• Communicate areas that need attention to staff and follows up to ensure completion
• Participate in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results
• Use all available on the job training tools to train new Room Attendants and provide follow-up training as needed
• Establish and maintain open, collaborative relationships with team members
• Participate in scheduling team members to business demands and tracking team members time and attendance
• Verify team members understand expectations and parameters
• Administer property policies fairly and consistently; disciplinary procedures and documentation are completed according to
• Standard and Local Operating Procedures (SOPs and LSOPs)
• Supervise staffing levels to ensure that guest housekeeping, operational needs, and financial objectives are met
• Observe behaviors of team members and provide feedback to individuals
• Participate in an on-going team member recognition program
• Solicit team member feedback, utilizes an “open door” policy, and reviews team member satisfaction results to identify and address problems or concerns
• Participate in the development and implementation of corrective action plans to improve guest satisfaction
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement
• Respond to and handle guest problems and complaints
• Other duties as assigned.

Job Qualifications

• High school diploma or equivalent
• 2 years’ experience in hotel housekeeping or related field
• Effective communication both verbally and written
• Effective listening skills to understand and clarify concerns from team and guests
• Experience working in a labor organized environment preferred
• Organizational skills and attention to detail
• Proficient in the use of Microsoft Office
• Excellent time management
• A can-do attitude and a hands-on approach
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel.

Our Company

MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities. MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels. MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.

MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer. For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What’s in it for you?

Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

This company is an equal opportunity employer.

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