Front Desk Manager

Crescent Hotels & Resorts; New York (NY); On-site; USD 48,000 - 50,000; Full time

Job summary

Crescent Hotels & Resorts in New York is seeking a Front Desk Manager to lead the guest service team and supervise daily front office operations, ensuring outstanding guest service and financial profitability.

You will coordinate with the Front Office Manager, lead front desk agents and night auditors, recruit and train staff, and drive service quality while monitoring standards. Union experience is highly desired and at least 2 years in a similar hotel role is required.

Qualifications

• 2+ years of experience in a similar hotel front desk role.
• Minimum 3 years of experience as a Front Desk Agent.
• Union experience highly desired.

Responsibilities

• Coordinate with the Front Office Manager and oversee front office operation of front desk and night audit.
• Lead front desk agents and night auditors with strong hospitality leadership and exemplary guest service.
• Assist in recruiting, hiring, training, coaching and evaluating front desk staff.
• Oversee service quality, guest satisfaction, standards compliance and service and financial metrics.
• Identify operational performance gaps and implement corrective measures.
• Ensure guest and team member satisfaction.

Skills

Leadership

Customer service

Communication

Team coordination

Education

High School diploma

Job description

• Pay or shift range: $35 USD to $36 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Front Office team and fill the role of Front Desk Manager. We are committed to providing you with:

• Competitive wages - Salary Range $35 - $36 per hour.
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members.

As the Front Desk Manager, you will assist the Front Office Manager in leading the guest service team and supervising the daily operations of the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Here is what you will be doing each day:

• Coordinate with the Front Office Manager and assist in overseeing the front office operation of front desk and night audit.
• Work shifts with the front desk agents and night auditors, and "lead by example" with excellent leadership skills and impeccable hospitality guest service.
• Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding front desk agents and night auditors.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement.
• Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies.
• Ensure guest and team member satisfaction.
• Union experience highly desired

Does this sound like you?

You are a strong leader who is upbeat and approachable and who consistently demonstrates a natural ability to engage with guests and the general public. You will need a positive, collaborative style to work well with fellow managers and team members in all areas of hotel operations. You must be attentive to details, good at solving problems, and able to promote a passion for quality and service. You have at least 2 years of experience in a similar position in a hotel, excellent communication, leadership and customer service skills. You have a passion for providing our guests with exceptional customer and for making the guest's experience a memorable one.

Our differences are what make us great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Qualifications

Education

Required

High School or better.

Experience

Required

3 years:

3 years of experience as a Front Desk Agent

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.