Front Desk Manager

Davidson Hospitality Group; Miami Beach (FL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical Coverage (Multiple Tiers)

Dental & Vision Coverage

Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Davidson Hotel & Beach Club is seeking a Front Desk Manager to lead the front desk team and deliver exceptional guest experiences at Cadillac Hotel & Beach Club in Mid-Beach, Miami Beach, FL. You will be the first point of contact for guests, ensuring a welcoming atmosphere and smooth check-in/check-out processes.

The role requires managing daily operations, training staff, and coordinating with other departments to maximize guest satisfaction and revenue.

Qualifications

• 2 years of departmental management experience in front desk or related areas.
• Strong time management and negotiation skills.
• Ability to lead all front desk disciplines independently.
• Knowledge of employment and Innkeeper laws.
• Experience with cash handling.
• Proficient in Opera PMS, Micros, Microsoft Office and Excel.
• Proficient in English (read, write and speak).

Responsibilities

• Oversee the daily operations of the front desk, ensuring efficient and smooth processes.
• Train, mentor, and motivate front desk staff to deliver outstanding service.
• Handle guest inquiries, concerns, and complaints in a professional and timely manner.
• Coordinate with other departments to ensure seamless guest experiences.
• Monitor and maintain front desk procedures, including check-in/check-out processes and reservation management.
• Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction.
• Manage room inventory and maximize revenue through effective room management strategies.
• Conduct performance evaluations and provide feedback to front desk team members.

Skills

Time management

Negotiation

Team leadership

Communication

English fluency

Cash handling

Tools

Opera PMS

Micros

Microsoft Office

Excel

Job description

Property Description

Located in Mid-Beach, Cadillac Hotel & Beach Club is a 357-room oceanfront resort blending iconic Art Deco design with modern luxury. Part of Autograph Collection Hotels, the property offers a European Riviera-inspired experience infused with Miami's vibrant energy. With direct beach access, two resort-style pools, and elevated dining, the hotel fosters a culture of personalized hospitality where team members create memorable, meaningful guest experiences.

Overview

Are you a dynamic and customer-focused individual with a passion for hospitality? Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest experiences. As the first point of contact for our guests, your high energy and enthusiasm will create a positive and welcoming atmosphere.

Key Responsibilities

• Oversee the daily operations of the front desk, ensuring efficient and smooth processes
• Train, mentor, and motivate front desk staff to deliver outstanding service
• Handle guest inquiries, concerns, and complaints in a professional and timely manner
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and maintain front desk procedures, including check-in/check-out processes and reservation management
• Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction
• Manage room inventory and maximize revenue through effective room management strategies
• Conduct performance evaluations and provide feedback to front desk team members

Qualifications

• 2 years prior departmental management experience in front office or related disciplines
• Time management and negotiation skills
• Ability to manage and lead each discipline of the department independently
• Ability to manage according to employment and Innkeeper laws of the jurisdiction
• Prior cash handling experience necessary
• Ability to communicate effectively with the public and other Team Members
• Read, write and speak English fluently
• Computer experience required. Proficient in Opera PMS, Micros, Microsoft Office and Excel

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace.

Pre-employment drug test and background check required. We participate in E-Verify.