Front Desk Manager

Stephen & Company Salon and Spa; Idlewood (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Stephen & Company Salon and Spa is seeking an energetic Front Desk Manager/Marketing Assistant in Idlewood, MA. You will oversee day-to-day front desk operations, lead a small team, and contribute to marketing initiatives to promote salon services.

We value strong communication, organization, and a proactive, customer-focused mindset. The role combines administrative leadership with creative branding tasks, offering growth opportunities in a fast-paced spa environment.

Qualifications

• Previous management or administrative experience in a fast-paced environment.
• Strong communication and leadership skills.
• Excellent organizational skills with the ability to prioritize tasks effectively.
• Experience with multi-line phone systems and reception duties.
• Exceptional customer service with a friendly and professional demeanor.
• Organized, dependable, and able to multitask.
• Interest or experience in marketing.
• Creative mindset with an eye for branding and presentation.
• Team player who takes initiative and leads by example.

Responsibilities

• Provide exceptional customer service and create a welcoming experience for every client
• Manage the day-to-day operations of the front desk
• Lead, support, and manage the front desk staff
• Help with scheduling, organization, and daily responsibilities
• Communicate effectively with clients and team members
• Support marketing initiatives and promotions
• Assist with special events, promotions, and community outreach
• Maintain a professional, positive, and organized salon environment

Skills

Front desk management

Leadership

Communication skills

Organization & multitasking

Customer service

Marketing interest

Branding & presentation

Team leadership

Job description

Front Desk Manager/Marketing Assistant

Job Description

We are looking for an energetic, organized, and personable Front Desk Manager/Marketing Assistant. Someone who is reliable, motivated, and creative; who can confidently manage people and daily front desk responsibilities, while also bringing fresh ideas to our marketing efforts. If you love working with people, have strong leadership skills, and are excited about helping our business grow, we'd love to hear from you!

Responsibilities

• Provide exceptional customer service and create a welcoming experience for every client
• Manage the day-to-day operations of the front desk
• Lead, support, and manage the front desk staff
• Help with scheduling, organization, and daily responsibilities
• Communicate effectively with clients and team members
• Support marketing initiatives and promotions
• Assist with special events, promotions, and community outreach
• Maintain a professional, positive, and organized salon environment

Qualifications

• Previous management or administrative experience in a fast-paced environment
• Strong communication and leadership skills
• Excellent organizational skills with the ability to prioritize tasks effectively
• Experience with multi-line phone systems and phone reception duties
• Exceptional customer service skills with a friendly and professional demeanor
• Organized, dependable, and able to multitask
• Interest or experience in marketing
• Creative mindset with an eye for branding and presentation
• Must be a team player who takes initiative and leads by example