Front Desk Manager

American Family Fitness; Glen Allen (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

A fitness center in Glen Allen is seeking a Front Desk Manager to oversee reception duties and ensure exceptional customer service. The ideal candidate will manage staff, coordinate schedules, and handle member inquiries effectively. This full-time position requires strong leadership and communication skills, fostering a professional atmosphere at the front desk.

Qualifications

• Experience in a supervisory role, preferably in customer service.
• Ability to manage staff and maintain high service standards.
• Strong communication skills required.

Responsibilities

• Supervise front desk staff and ensure quality service.
• Recruit, train, and manage a proactive team.
• Address member concerns and feedback.

Skills

Customer service

Staff training

Communication

Leadership

Job description

Join to apply for the Front Desk Manager role at American Family Fitness.

Reports to: Assistant General Manager and General Manager

Overview

The Front Desk Manager supervises and/or performs the administration of all receptionist duties and ensures exceptional customer service by hiring, training, and maintaining a proactive, efficient, professional, and jovial front desk staff, scheduling appropriate coverage for the club at all times. They communicate all promotions, activities, and developments in all departments within the club to the members.

Responsibilities

• Organize "zones" for specific tasks and appoint a receptionist/attendant to each zone to maintain the efficiency of the front desk.
• Schedule staff to provide appropriate coverage and submit to the Front Desk Manager by the 24th of each month.
• Reconcile end-of-month paperwork and submit to the corporate office.
• Complete daysheets and daily club and cafe deposits.
• Respond in a timely manner to members' concerns or comments from the suggestion box related to the front desk.
• Attend department head meetings and inform staff of developments and upcoming events within the club.
• Ensure that the front desk staff is meeting the expectations of the club manager.
• Hold regularly scheduled department meetings for ongoing training and sharing of information. Provide the minutes of each meeting to the GM/Assistant Manager.
• Recruit, hire, and train necessary staff. Accurately complete paperwork for new hires and submit to corporate before placing a new employee on the schedule.
• Maintain current personnel records on front desk staff and complete Personnel Action forms when appropriate.
• Schedule an orientation for each new employee with the Assistant GM.
• Use disciplinary action when necessary and properly document such action. Terminate substandard employees.
• Develop, implement, and evaluate front desk staff goals on a regular basis.
• Provide constant feedback on job performance and review each staff member yearly.
• Communicate effectively with and provide constructive feedback to all department heads and management staff.
• Use proper chain of command and ensure staff does the same.
• Set the example of professional behavior and exceptional customer service for all staff members.
• Recite mission statement and ensure that each receptionist is constantly working to fulfill the company's mission statement and corporate vision.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Wellness and Fitness Services