Front Desk Manager

Sonesta International Hotels; Chicago (IL); On-site; USD 62,000 - 67,000; Full time

Job summary

A leading hotel chain is seeking a Front Desk Manager to oversee front office operations, ensuring exceptional guest service and satisfaction. The role involves supervising staff, managing VIP arrivals, and acting as the Manager on Duty. Candidates should possess strong communication skills and experience in hospitality. Benefits include health insurance and hotel discounts.

Benefits

Health Insurance

401(k)

Paid Time Off

Hotel Discounts

Qualifications

• 6 months to 1 year related experience required.
• Experience in delivering exceptional guest experiences.

Responsibilities

• Act as Manager on Duty, supervising front office staff.
• Oversee VIP arrivals and manage guest challenges.
• Coordinate with departments to ensure guest satisfaction.

Skills

Communication

Guest Service

Bilingual Skills

Education

Associate's Degree

Tools

Opera

Job description

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Job Description Summary

The Front Desk Manager acts as the Front Office management presence, covering Manager on Duty (MOD) shifts. This position requires close cooperation with all hotel departments, emphasizing guest service and satisfaction. Supervision of all front office line staff is a primary focus.

Principle duties and responsibilities (Essential Functions):

1. Key Job Functions

• Act independently as MOD, covering morning and evening shifts.
• Supervise all front office staff including front desk, communications, uniform services, and concierge.
• Offer MOD support to other departments as needed.
• Oversee VIP arrivals and perform VIP Escorts.
• Act as Lobby Ambassador and manage guest challenges.
• Coordinate with other departments to ensure guest satisfaction.
• Assist with post-stay guest follow-up and perform property rounds.
• Provide site tours and monitor concierge requests.

Deliver Passionate & Engaging Service to Guests

• Recognize individual guests and anticipate their needs to exceed expectations.
• Follow the GUEST model: Greet warmly, Use eye contact, Establish needs, Solve requests, and Thank guests.

Build solid relationships with colleagues

Other duties as assigned

Qualifications and Skills:

• Associate's degree or equivalent; or 6 months to 1 year related experience.
• Experience in delivering exceptional guest experiences.
• Strong communication skills, professional appearance, and demeanor.
• Knowledge of Opera and internet software preferred.
• Bi-lingual skills are a plus.

Physical Demands:

Regularly stand, walk, talk, hear, and occasionally lift up to 50 pounds.

Work Environment:

Moderate noise level, typical of hotel environments.

Additional Job Information:

Pay Range: $62,000 - $67,000, eligible for bonus. Benefits include health insurance, 401(k), paid time off, hotel discounts, and more.

Who We Are:

We aim to wow every guest and team member by delivering quality, value, and hospitality, guided by principles of doing the right thing and going beyond expectations.

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, etc.

Ensure to complete a full application and attach a resume when applying.