Front Desk Manager

Hotel Indigo Atlanta - Vinings Galleria; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employer Matching 401K Retirement Plan

Medical Insurance

Dental Insurance

Vision Insurance

FREE life insurance

Vacation Pay

Holiday Pay

Management training

Job summary

Aperture Hotels is seeking a Front Desk Manager for Hotel Indigo Atlanta - Vinings Galleria to lead the front desk team and ensure exceptional guest experiences. You will train staff, manage scheduling, and handle inquiries, reservations, and guest issues with professionalism.

Responsibilities include maintaining brand standards, supporting the GM with reporting, and protecting guest privacy while delivering a warm, inviting atmosphere across shifts.

Qualifications

• Flexibility to work in shifts and report for scheduled shifts.
• Work experience in Hospitality, required.
• Ability to work with little or no supervision while meeting high-performance standards.
• Excellent organization skills.
• Ability to follow instructions.
• High School Diploma or GED.

Responsibilities

• Oversee all aspects of the Front Desk team including training, coaching/counseling, and scheduling.
• Flexible schedule which will require AM, PM, and weekend shifts based on occupancy needs.
• Assist GM in meeting company and brand standards along with reporting accuracy/deadlines.
• Provide a welcoming environment at all times.
• Courteous phone etiquette.
• Computer literacy and professional guest communication.
• Strive to achieve 100% guest satisfaction.

Skills

Hospitality experience

Customer service

Communication skills

Teamwork

Education

High School Diploma or GED

AA or Bachelors Degree

Tools

OPERA PMS

Job description

Front Desk Manager

The Front Desk Manager's responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, AR and Guest Ledger maintenance, recommendations for things to do and places to eat plus anything else that can improve the guests stay. Employee training, counseling, training and scheduling are required. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Benefits:

• Employer Matching 401K Retirement Plan
• Medical Insurance
• Dental Insurance
• Vision Insurance
• FREE life insurance
• Vacation Pay
• Holiday Pay
• Management training

Essential Functions:

• Oversee all aspects of the Front Desk team including training, coaching/counseling, and scheduling
• Flexible schedule which will require AM, PM, and weekend shifts based on occupancy needs
• Assist GM in meeting company and brand standards along with reporting accuracy/deadlines
• Provide a welcoming environment at all times
• Courteous phone etiquette
• Computer literacy
• Ability to effectively communicate with guests in a professional manner
• An energetic and outgoing personality
• Handle cash and credit cards accurately
• Demonstrate teamwork
• Protect guest information and ensure privacy
• Attempt to resolve complaints immediately and take ownership of situations
• Complete all Brand and Company Training in a timely manner
• Strive to achieve 100% guest satisfaction

Education, Experience, Other Requirements:

Required

• Flexibility to work in shifts and report for scheduled shifts
• Work experience in Hospitality, required,
• Ability to work with little or no supervision while meeting high-performance standards
• Excellent organization skills
• Ability to follow instructions
• High School Diploma or GED

Preferred

• AA or Bachelors Degree
• Experience with hotel operation systems
• OPERA PMS experience.

Aperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2, as well as an Independent.

We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.

We are seeking an individual who embodies the core values that are integral to our success.

• Be Transparent and Accountable
• Be Actively Curious
• Embrace Growth
• Create Value for Stakeholders
• Commit and Care

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit www.eeoc.gov .