Housekeeping Supervisor

Hotel Indigo Atlanta - Vinings Galleria; Atlanta (GA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Employer Matching 401K Retirement Plan

Medical Insurance

Dental Insurance

Vision Insurance

FREE life insurance

Vacation Pay

Holiday Pay

Management training

Job summary

Aperture Hotels is seeking a Housekeeping Supervisor to oversee room cleaning, stocking, and maintenance tasks across guest rooms and public areas. You will lead shift teams, ensure adherence to brand standards, and address guest needs to maintain a high-quality guest experience.

Responsibilities include inspecting rooms, training staff, assigning rooms, and coordinating housekeeping activities to keep the hotel clean, orderly and welcoming at all times.

Qualifications

• Flexibility to work in shifts and report for scheduled shifts.
• Excellent organization skills and ability to follow instructions.
• Ability to work with little or no supervision while meeting high-performance standards.

Responsibilities

• Assign housekeeping boards in morning.
• Inspect rooms for cleanliness, maintenance issues, and brand standards.
• Train employees on hotel cleaning standards, laundry standards and BOH procedures.
• Ensure rooms are fully stocked, clean and inviting for guests.
• Address guest queries and assist with lost items where applicable.
• Maintain inventory and ensure uniforms and nametags are worn daily.

Skills

Shift flexibility

Excellent organization

Follow instructions

Self supervision

Education

High School Diploma

Job description

Housekeeping Supervisor

Housekeeping Supervisor/Inspector responsibilities include all aspects of cleaning guest rooms such as changing towels, making beds and cleaning bathrooms. Their responsibilities also include assigning rooms, inspecting rooms, training employees, and counseling employees. You will also address guests' queries and make sure our rooms are fully-stocked, clean and inviting at all times. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Benefits:

• Employer Matching 401K Retirement Plan
• Medical Insurance
• Dental Insurance
• Vision Insurance
• FREE life insurance
• Vacation Pay
• Holiday Pay
• Management training

Essential Functions

• Assign housekeeping boards in morning
• Inspect rooms for cleanliness, any maintenance issues, and adherence to brand standards
• Act as Executive Housekeeper in their absence
• Hire new employees for Back of House (BOH) except maintenance team (unless directed by GM)
• Train employees on hotel cleaning standards, laundry standards and BOH procedures
• Keep hotel stocked with supplies and keep a list of inventories on hand
• Ensure employees have uniforms, including nametags, and wear them daily
• Maintain labor standards given by the GM
• Address guest concerns and ensure that the minimum expected scores on Medallia/Brand QA are met and exceeded whenever possible
• Change bed linen and make beds
• Remove/Restock used towels
• Vacuum carpets plus sweep and mop floors
• Assist with Laundry duties as needed
• Dust furniture and fixtures
• Replenish bath care products (e.g. soap and shampoo)
• Restock beverages and beverage supplies
• Clean public areas, like corridors and common areas as needed
• Report any technical issues and maintenance needs in a timely manner
• Address guests' queries (e.g. on additional services)
• Help guests retrieve lost items by inquiring with front desk for them and turn in all items with any possible received value to management
• Ensure all assigned rooms are clean and fully restocked by the end of the shift
• Follow hotel security guidelines
• Get permission from supervisor or manager before clocking out

Education, Experience, Other Requirements

Required

• Flexibility to work in shifts and report for scheduled shifts
• Ability to work with little or no supervision while meeting high-performance standards
• Excellent organization skills
• Ability to follow instructions

Preferred

• High School Diploma
• Work experience as a Room Attendant or Maid
• Experience with hotel cleaning standards and products

Aperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2, as well as an Independent.

We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.

We are seeking an individual who embodies the core values that are integral to our success.

• Be Transparent and Accountable
• Be Actively Curious
• Embrace Growth
• Create Value for Stakeholders
• Commit and Care

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit www.eeoc.gov.