Front Desk Leader | Guest Experience & Revenue

Hilton Garden Inn Old Town Scottsdale l Front Desk Manager; Scottsdale (AZ); On-site; USD 53,000 - 57,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short term disability

Long term disability

401(k) with company match

Tuition reimbursement

Hotel discounts

Job summary

CSM Corporation is seeking a Front Desk Manager for the Scottsdale Old Town location. You will lead front desk operations, drive guest satisfaction, and manage staff to meet revenue and budget goals.

This on-site role requires strong leadership, excellent communication, and a focus on service recovery. Salary range is $53,000–$57,000 with potential bonus and comprehensive benefits.

Qualifications

• Competencies include 2+ years of customer service experience.
• 1+ years supervisory/management experience required.
• Must be detail oriented and able to communicate well at all levels.

Responsibilities

• Ensure outstanding guest service and effective front desk operations.
• Lead staff to drive revenue and maximize profitability.
• Manage expenses and labor through scheduling and planning.
• Adhere to procurement guidelines and budget goals.
• Coach, hire, and train front desk staff and maintain training records.

Skills

Customer service

Supervisory/management

Detail oriented

Excellent communication

Education

High school diploma or GED

Job description

Front Desk Manager l Old Town Scottsdale

Job Category: Front Office

Requisition Number: FRONT008716

Apply now

• Posted : October 20, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Hilton Garden Inn, Scottsdale Old Town | CSM Lodging Services
Scottsdale, AZ 85251, USA

• Pay or shift range: $53,000 USD to $57,000 USD
  
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

This position is responsible for ensuring outstanding guest service and effective operations of the front desk. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure guest satisfaction, positive employee relations and achievement of overall financial results.

• Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.
• Works side by side with staff to train and model appropriate guest service standards.
• Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.
• Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
• Serves as Brand Champion.
• Responsible for management of expenses to maximize hotel profitability.
• Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
• Seeks and implements cost saving measures and efficient purchasing strategies in order to meet/exceed budget for expenses.
• Follows CSM procurement guidelines and applies good business judgment.
• Assists with the preparation and management of the department budget.
• Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
• Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
• Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold employees accountable.
• Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
• Responsible for interviewing, hiring, coaching, and development of all employees.
• Responsible for all required training for department employees and ensuring training records are maintained.
• Analyzes quality issues, identifies training needs and ensures implementation to improve results.
• Utilizes available resources and adheres to CSM training policies.
• Promotes collaboration and positive, professional work environment.
• Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
• Responsible for all front desk initatives. Must have high attention to detail, good communication skills and leadership ability.
• Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.
• Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all CSM Standard Operating Procedures.
• Conduct routine inspections of front desk operations to maintain standards per CSM, local, state and federal regulations.
• Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents.
• Proactively manages hotel inventory and implements strategy to maximize revenue.

Competencies/Skills Required: 2+ years of customer service and 1+ years supervisory/management experience required. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment. Demonstrates clear written and verbal communication skills.

Education: High school diploma or GED required, college degree or equivalent experience preferred.

Physical Requirements: Ability to lift, push or pull up to 75 pounds on an occasional basis.

Rate: Starting $53,000-$57,000 USD per year, plus bonus

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email [e-mail] .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.