Front-Desk Leader Driving Member Experience & Growth

Orangetheory Fitness; Cincinnati (OH); Presencial; USD 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay + bonus potential

Complimentary Orangetheory membership

Career advancement opportunities

Positive team culture

Resumo da oferta

Orangetheory Fitness is looking for an Assistant Studio Manager in Cincinnati, OH, to drive team development and enhance the member experience. In this full-time role, you will handle daily operations, support the front desk team, and ensure members feel valued and supported.

The ideal candidate will have a leadership background in a customer-focused environment and a passion for wellness. The position includes a competitive salary, bonus potential, and complimentary membership.

Qualificações

• Leadership or supervisory experience in a customer-facing, sales-driven environment (fitness industry a plus!).
• A people-first mindset and a passion for health, wellness, and community.
• Strong organizational skills and attention to detail.
• A problem-solving approach to challenges.

Responsabilidades

• Lead and develop the front-of-house team through training and coaching.
• Handle member concerns effectively to ensure satisfaction.
• Drive sales by motivating the team to exceed goals.
• Greet members warmly and maintain studio efficiency.
• Manage admin tasks including membership processes and billing issues.

Conhecimentos

Leadership experience

Customer service orientation

Sales-driven mindset

Organizational skills

Descrição da oferta de emprego

Are you ready to take your leadership to the next level in a high-energy, high-impact fitness environment? Orangetheory Fitness is seeking a driven, relationship-focused Assistant Studio Manager who thrives on connection, accountability, and team development.

In this full-time leadership role, you’ll be the heart and soul of the front desk, the go-to problem solver, and the right hand to the Studio Manager. You'll play a critical role in shaping the member experience and empowering your team to deliver excellence every single day.

Your Key Responsibilities:

• Lead & Develop the Front-of-House Team
  • Train, mentor, and develop a high-performing front desk staff to provide top-tier service
  • Monitor team performance, offer real-time coaching, and create a supportive, growth-focused culture
  • Deliver valuable feedback to coaches to ensure a seamless member experience
• Be the Go-To for Member Support
  • Handle member concerns with care and confidence—always aiming for quick, effective solutions
  • Build lasting relationships with members and create a welcoming environment that feels like home
• Drive Sales & Grow the Studio
  • Lead by example in meeting and exceeding sales goalsMotivate the front desk team to maximize leads, close memberships, and deliver exceptional service at every touchpoint
• Be the Studio’s Front Desk Anchor
  • You’ll be the face our members see most—greet them with energy, learn their stories, and become a trusted point of contact
  • Keep the studio running smoothly and lead with passion, positivity, and professionalism
• Manage Admin & Account Tasks
  • Own the details: process membership paperwork, resolve billing issues, manage class declines and unpaid sessions
  • Keep our systems accurate, up-to-date, and running efficiently behind the scenes
    
    

What You Bring to the Team:

• Leadership or supervisory experience in a customer-facing, sales-driven environment (fitness industry a plus!)
• A people-first mindset and a passion for health, wellness, and community
• Strong organizational skills and attention to detail
• A problem-solving approach to challenges
  
  

What’s In It for You:

• Competitive pay + bonus potential
• Complimentary Orangetheory membership
• Career advancement opportunities within a nationally recognized fitness brand
• A positive, passionate team culture that supports your growth and success
  
  

Every day will be different but, you’ll be representing the Orangetheory brand as you share the science of this workout you want everyone to love as much as you do.