Front Desk Lead & Training Coach

Aimbridge Hospitality; El Paso (TX); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality's El Paso property seeks a Front Desk Lead to act as a primary contact for guests and associates, train new front desk agents, and perform front desk duties including greeting and registering guests, handling reservations, and supporting overall guest service throughout their stay.

The role emphasizes attentive, courteous service, collaboration with hotel operations, and contributing to revenue through excellent occupancy and guest satisfaction.

Qualifications

• High School diploma or equivalent required; college coursework preferred.
• Experience in a hotel or related field; leadership experience valued.
• Positive, upbeat personality focused on guest service.
• Ability to multitask, be detail-oriented, and solve problems for internal/external customers.
• Clear conveyance of information and ideas; quick decision-making under pressure.
• Ability to handle financial information and data; basic arithmetic.

Responsibilities

• Greet and assist guests in a friendly, service-oriented manner.
• Train and orient Front Desk staff; conduct onboarding for new agents.
• Register guests, make/modify reservations, and assist with hotel operations.
• Maintain professional appearance and adhere to brand standards.
• Coordinate with other departments and respond to guest questions and requests.
• Operate the Front Desk computer system and ensure accurate cash handling.

Skills

Leadership experience

Customer service

Staff training

Multitasking

Communication

Problem solving

Cash handling

Education

High School diploma

Tools

Front Desk software

Job description

Aimbridge Hospitality's El Paso property seeks a Front Desk Lead to act as a primary contact for guests and associates, train new front desk agents, and perform front desk duties including greeting and registering guests, handling reservations, and supporting overall guest service throughout their stay.

The role emphasizes attentive, courteous service, collaboration with hotel operations, and contributing to revenue through excellent occupancy and guest satisfaction.